Joselin Adriana Aguilera
Hialeah,FL
Summary
Detail-oriented in entering accurate data for company needs. Read and quickly understand information found in source documents to complete efficient work. Results-focused Marketing Assistant with successful history overseeing campaigns and driving sales growth.
Dedicated Kitchen Crew with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
8
8
years of professional experience
Work History
Costumer Service (Front Desk)
Advance Eye Center
03.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered phone calls and answered questions from potential customers.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Financial Services Representative
Icaza Organization
03.2023 - 01.2024
- SALES
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Cold-called potential clients to discuss available financial products and services.
- Acquired new customers and identified unique needs to deliver relevant products.
- Presented products and services to prospective and existing customers to meet client needs
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Contacted prospective customers to present information and explain available services.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Interviewed prospective clients to obtain data about financial resources and needs.
Supervisor
DDs Discount
03.2022 - 03.2023
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Welcomed large volume of guests and improved overall customer service.
- Organize clothes, bags, shoes and all merchandise on the store.
- Have a costumer’s line under control and cashiers on check.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
Data Entry Clerk
Community Networker
04.2017 - 02.2021
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Reviewed contacts and information source documents to locate required data for entry.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Obtained scanned records and uploaded into company databases.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Entered data into spreadsheets, documents and databases, maintaining x% accuracy rate.
- Translated written documentation and notes into emails and other types of correspondence.
Education
GED -
The English Center
Miami, FLLicense - Financial Services
Xcel
04.2023
Course - Marketing And Social Media
Edutin Academy
United States07.2022
QuickBooks
The English Center
Miami, FL12.2018
Skills
- Filing and data archiving
- Collecting information
- Verifying data accuracy
- Understands grammar
- Data processing
- QuickBooks expert
- Traditional and online marketing
- Marketing and advertising
- Database administration
- Data collection processes
- Marketing strategy
- Cash drawer balancing
- Cash management
- Customer service
- Cash register operation
- Issue resolution
- Customer assistance
- ID verification
- Credit and cash transactions
- Training and mentoring
- Sanitation
- Training
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Costumer Service (Front Desk)
Advance Eye Center
03.2024 - Current
Financial Services Representative
Icaza Organization
03.2023 - 01.2024
Supervisor
DDs Discount
03.2022 - 03.2023
Data Entry Clerk
Community Networker
04.2017 - 02.2021
GED -
The English Center
License - Financial Services
Xcel
Course - Marketing And Social Media
Edutin Academy
QuickBooks
The English Center
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