Hi, I’m
Joselin Adriana Bendana Aguilera
Hialeah,FL
Summary
Detail-oriented in entering accurate data for company needs. Read and quickly understand information found in source documents to complete efficient work. Results-focused Marketing Assistant with successful history overseeing campaigns and driving sales growth.
Dedicated Kitchen Crew with strong background helping with customer orders, cooking and store cleanliness. Stands for long hours and completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
6
years of professional experience
Work History
Icaza Organization
Financial Services Representative
03.2023 - Current
Job overview
- SALES
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Cold-called potential clients to discuss available financial products and services, 100 calls per day.
- Acquired new customers and identified unique needs to deliver relevant products.
- Presented products and services to prospective and existing customers to meet client needs
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Contacted prospective customers to present information and explain available services.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Interviewed prospective clients to obtain data about financial resources and needs.
DDs Discount
Supervisor
03.2022 - 03.2023
Job overview
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Welcomed large volume of guests and improved overall customer service.
- Organize clothes, bags, shoes and all merchandise on the store.
- Have a costumer’s line under control and cashiers on check.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
Community Networker
Data Entry Clerk
04.2017 - 02.2021
Job overview
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Reviewed contacts and information source documents to locate required data for entry.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Obtained scanned records and uploaded into company databases.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Entered data into spreadsheets, documents and databases, maintaining x% accuracy rate.
- Translated written documentation and notes into emails and other types of correspondence.
Stephanie’s Crepe
Chef Manager
08.2020 - 01.2021
Job overview
- Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
- Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
- Employed training and motivational techniques to keep atmosphere constructive for employees.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Directed preparation, delivery and service of catering and special meal requests.
- Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Checked quality of food products to meet high standards.
McDonald's
Crew Member
11.2018 - 04.2020
Job overview
- Drove team success by completing assigned task quickly and accurately.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized and restocked products and supplies to support operations and team productivity.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Served food quickly for positive guest experiences.
- Organized food items on serving trays and in carry-out packages.
- Served drinks and prepared specialty beverages.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues regarding customer complaints and escalated worsening concerns to Cashier for remediation.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School BirminghamBirmingham, AL
License from Financial Services
04.2023
Edutin Academy United States
Course from Marketing And Social Media
07.2022
The English Center - Miami-Dade County Miami, FL
GED
06.2021
The English Center - Miami-Dade County Public SchoolsMiami, FL
Course from QuickBooks
12.2018
Skills
- Filing and data archiving
- Collecting information
- Verifying data accuracy
- Understands grammar
- Data processing
- QuickBooks expert
- Marketing and advertising
- Database administration
- Data collection processes
- Cash management
- Customer service
- Issue resolution
- ID verification
- Training and mentoring
- Communications
Timeline
Financial Services Representative
Icaza Organization
03.2023 - Current
Supervisor
DDs Discount
03.2022 - 03.2023
Chef Manager
Stephanie’s Crepe
08.2020 - 01.2021
Crew Member
McDonald's
11.2018 - 04.2020
Data Entry Clerk
Community Networker
04.2017 - 02.2021
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham
License from Financial Services
Edutin Academy
Course from Marketing And Social Media
The English Center - Miami-Dade County
GED
The English Center - Miami-Dade County Public Schools
Course from QuickBooks
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