Hi, I’m
Joselin Adriana Aguilera
OPS Admin
Miami,FL
Summary
Detail-oriented in entering accurate data for company needs. Read and quickly understand information found in source documents to complete efficient work. Results-focused Marketing Assistant with successful history overseeing campaigns and driving sales growth.
Service-oriented, punctual and hardworking with excellent people skills and superior work ethic.
Overview
8
years of professional experience
Work History
Fortis
OPS Admin. Service Order Dispatcher
02.2025 - Current
Job overview
- Coordinated service order dispatches to optimize workflow and enhance operational efficiency.
- Managed real-time communication with field technicians to ensure timely service delivery.
- Reduced response times by optimizing technician assignments based on location and skill sets.
- Maintained detailed records of service orders, enabling accurate tracking and reporting.
- Ensured compliance with company policies and procedures in the handling of service orders.
- Improved customer satisfaction with timely and accurate service order updates for government.
Icaza Organization
Financial Services Representative
03.2023 - Current
Job overview
- SALES
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Cold-called potential clients to discuss available financial products and services, 100 calls per day.
- Acquired new customers and identified unique needs to deliver relevant products.
- Presented products and services to prospective and existing customers to meet client needs
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Contacted prospective customers to present information and explain available services.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Interviewed prospective clients to obtain data about financial resources and needs.
DDs Discount
Supervisor
03.2022 - 03.2023
Job overview
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Welcomed large volume of guests and improved overall customer service.
- Organize clothes, bags, shoes and all merchandise on the store.
- Have a costumer’s line under control and cashiers on check.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
Community Networker
Data Entry Clerk
04.2017 - 02.2021
Job overview
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Reviewed contacts and information source documents to locate required data for entry.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Obtained scanned records and uploaded into company databases.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Entered data into spreadsheets, documents and databases, maintaining x% accuracy rate.
- Translated written documentation and notes into emails and other types of correspondence.
Stephanie’s Crepe
Chef Manager
08.2020 - 01.2021
Job overview
- Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
- Employed training and motivational techniques to keep atmosphere constructive for employees.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Directed preparation, delivery and service of catering and special meal requests.
- Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
- Prepared workstations with ingredients and tools to increase efficiency.
- Checked quality of food products to meet high standards.
Education
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School BirminghamBirmingham, AL
License from Financial Services
04.2023
Edutin Academy United States
Course from Marketing And Social Media
07.2022
The English Center - Miami-Dade County Miami, FL
GED
06.2021
The English Center - Miami-Dade County Public SchoolsMiami, FL
Course from QuickBooks
12.2018
Skills
- Filing and data archiving
- Collecting information
- Verifying data accuracy
- Understands grammar
- Data processing
- QuickBooks expert
- Marketing and advertising
- Database administration
- Data collection processes
- Cash management
- Customer service
- Issue resolution
- ID verification
- Training and mentoring
- Communications
Timeline
OPS Admin. Service Order Dispatcher
Fortis
02.2025 - Current
Financial Services Representative
Icaza Organization
03.2023 - Current
Supervisor
DDs Discount
03.2022 - 03.2023
Chef Manager
Stephanie’s Crepe
08.2020 - 01.2021
Data Entry Clerk
Community Networker
04.2017 - 02.2021
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham
License from Financial Services
Edutin Academy
Course from Marketing And Social Media
The English Center - Miami-Dade County
GED
The English Center - Miami-Dade County Public Schools
Course from QuickBooks
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