Joselin Moreno

- Establish rapport with callers to build loyalty and support retention goals. Provide detailed information about available services and requirements.

- Call customers to coordinate schedules and set appointments. -Balance employee availability, customer schedules and maximum load levels when scheduling appointments.

- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments.

- Resolve scheduling conflicts as they occur.

- Organize Employee schedules and solve any problems they may confront during scheduling of projects.

- Communicate employee scheduling rationale effectively.

- Supervise that employees are taking their corresponding appointments on time.

- Collect and distribute messages to team members and managers to support open communication and high customer service.

- Assist other departments with calls from Spanish Speakers.

- Excellent problem solver with strong sales analysis and reporting skills.

- Interface directly with customers to provide assistance.

- Supervise product inventory; verify quantity and quality of products received.

- Managed front cashiers in areas of monies handling, shift breaks and customer service.

- Supervised all daily functions of store activity to ensure customer satisfaction and managed full and part time shift schedules of employees.

- Handled all aspects of inventory and bookkeeping.

- Warehouse inventory.

- Organized budget documentation and tracked expenses to maintain tight business controls.

- Investigated daily variances and corrected errors to resolve discrepancies.

- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

- Reported financial data and updated financial records in ledgers and journals.

- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

- Analyzed Financial statements.

- Executed record filing system to improve document organization and management.

- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

- Restocked supplies and submitted purchase orders to maintain stock levels.

- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

- Monitored and recorded company expenses.

- Managed account payable & Accounts receivable.

- Prepared weekly financial reports for General Manager.

- Bank Reconciliation.

- Warehouse inventory and monitor merchandise delivery.