Joseline Carrera

Highly determined recent high school graduate seeking a full-time or part-time position skilled in being bilingual, reliable, adaptable, and compassionate. Energetic retail team leader with a strong sales floor background and dynamic leadership abilities. Familiar with retail operations practices and successful customer relations strategies. Excellent trainer, mentor, and organizational problem-solver. Motivated leverages diplomatic communication and a level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Hardworking with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

Diligent [Desired Position] with proven track record in managing front desk operations and enhancing customer satisfaction. Successfully led team to deliver seamless and efficient services, ensuring smooth daily operations. Demonstrated expertise in conflict resolution and effective communication.

Diligent [Desired Position] with proven track record in managing front desk operations and enhancing customer satisfaction. Successfully led team to deliver seamless and efficient services, ensuring smooth daily operations. Demonstrated expertise in conflict resolution and effective communication.

Professional with strong background in customer service and administrative support, prepared for leadership roles in front desk management. Known for improving operational efficiency and fostering collaborative environment. Ensures reliability and adaptability to meet dynamic workplace needs, leveraging skills in multitasking and problem-solving.

• Provided hotel guests with a weekly list of resort activities at check-in which resulted in a [Number]% decrease in front desk calls.
• Assisted concierge with special projects, completing tasks ahead of schedule.
• Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
• Received a job promotion within [Number] months of hire date due to outstanding performance.
• Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by [Number]%.
• Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
• Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
• Resolved product issue through consumer testing.