Joseline Cisneros
Atlanta,GA
Summary
Dynamic server and cashier with proven expertise in high-volume dining and guest engagement, honed at establishments like Antigo Lobo. Excelled in safe food handling and beverage preparation, boosting sales through strategic upselling. Known for cultivating lasting customer relationships, ensuring memorable dining experiences, and maintaining rigorous hygiene standards. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Antiguo Lobo
07.2021 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
SERVER
ZAPATA
05.2021 - 03.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
Publix
01.2019 - 11.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree -
Lakeside High School
Evans, GASkills
Food inspection
- Food Running
- Daily specials memorization
- Beverage Preparation
- Supply Restocking
- Table Bussing
- Safe Food Handling
- Food and beverage pairings
- High-volume dining
- Guest Seating
- Menu presentation
- Guest Engagement
- Table Setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Antiguo Lobo
07.2021 - 03.2024
SERVER
ZAPATA
05.2021 - 03.2024
Cashier
Publix
01.2019 - 11.2019
No Degree -
Lakeside High School
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