Joseline Cortes
Norwalk,CA
Summary
Driven professional with a history of Customer service , adept in building client relationships and providing exceptional customer service. Excelled in emotional support and medication reminders, enhancing client wellness and satisfaction. Achieved notable increases in client loyalty through personalized solutions, demonstrating a blend of interpersonal and organizational skills. Reliable Health Care Provider knowledgeable in providing safe and effective assistance for mobility, grooming and basic life skills. Bringing deep understanding of compliance issues, documentation requirements and companionship needs. Experienced non-medical Care Provider offering 16 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
20
20
years of professional experience
Work History
Care Provider
In Home Supportive Services
09.2009 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Insurance Agent
Oasis Insurance
10.2005 - 12.2008
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Cashier
Jack in the Box
08.2004 - 10.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
ABC Adult School
Cerritos, CA05.2012
Skills
- Emotional Support
- Housekeeping
- Mobility Assistance
- Grocery shopping
- Social interaction
- Medication reminders
- Physical therapy assistance
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
In Home Supportive Services
09.2009 - Current
Insurance Agent
Oasis Insurance
10.2005 - 12.2008
Cashier
Jack in the Box
08.2004 - 10.2005
GED -
ABC Adult School