Summary
Work History
Education
Skills
Timeline
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Joseline Dorceus

Sunrise,FL

Summary

Proven team player and efficient housekeeper, I excelled at Bahama Breeze by enhancing room cleanliness and guest satisfaction. Leveraging strong organizational skills and a commitment to excellence, I improved linen restoration processes and streamlined inventory management, contributing to a 20% increase in guest approval ratings. My adeptness in customer service and cleaning ensures top-notch environments and experiences.

Work History

Housekeeper

Bahama Breeze
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Operated electronic backpack vacuums and floor sweepers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Restaurant Hostess

Hunny Grill
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Answered customer questions about hours, seating, and menu information.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Reported problematic guests to management to foster safe and pleasant environment.

Stocking

Super Value Food Store
  • Ensured the accurate categorization of items, assisting in inventory management and efficient store stocking.
  • Optimized store cleanliness and organization with thorough attention to detail in stocking, facing, and cleaning tasks.
  • Handled incoming shipments efficiently, unpacking boxes carefully while verifying accuracy against invoices before stocking shelves accordingly.
  • Improved store appearance and organization with regular cleaning, shelf stocking, and merchandise arrangement.
  • Supported clinical staff by preparing exam rooms, stocking supplies, and assisting with minor procedures when needed.
  • Streamlined product stocking processes for improved organization and accessibility.
  • Streamlined stocking processes with effective communication and collaboration among team members.
  • Conducted regular inventory checks on physical tickets, ensuring proper stocking levels were maintained at all times.
  • Maintained accurate inventory records, ensuring proper stocking levels of parts and supplies needed for efficient operations.
  • Expedited shelf stocking during peak hours, minimizing disruption to customers'' shopping experience.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
  • Ensured a professional office environment by maintaining cleanliness standards and stocking necessary supplies regularly.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Collaborated with team members to complete stocking tasks in a timely manner, maximizing productivity.
  • Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
  • Supported department management by completing essential tasks such as stocking shelves and rotating inventory as needed.

Education

High School

Beraca
Port De Paix Haiti
06.2017

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Mopping and sweeping
  • Bathroom cleaning
  • Vacuuming and sweeping
  • Cleaning bathrooms

Timeline

Housekeeper

Bahama Breeze

Restaurant Hostess

Hunny Grill

Stocking

Super Value Food Store

High School

Beraca

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Joseline Dorceus