Joseline Echeverria
Commerce City,CO
Summary
Dedicated and detail-oriented Front Desk Supervisor with almost 3 years of experience in hospitality and customer service. Proven track record of managing front desk operations, enhancing guest experiences, and leading a team to achieve operational excellence. Exceptional communication and interpersonal skills, adept at resolving conflicts and addressing guest needs promptly. Proficient in Word, Excel, OPERA, Fosse, Colleague Advantage, Setifi, etc. with a strong focus on maintaining high standards of service and efficiency. Committed to fostering a positive work environment and driving team performance to exceed organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Hyatt Place Pena Station
12.2023 - Current
- Collected room deposits, fees, and payments.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Receptionist
Hyatt Place Pena Station
11.2022 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed reservations, communicated with clients, and updated client records.
- Tracked important information in Word and Excel spreadsheets and ran reports or generated graphs using data.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Agent
Residence Inn Marriott
05.2022 - 11.2022
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
House Cleaner
Self-employeed
06.2020 - 03.2022
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Education
Associate of Arts - Political Science
Metropolitan State University of Denver
Denver, CO05-2026
Skills
- Customer Service
- Attention to Detail
- Driven and Determined
- Time Management
- Reservations Management
- Problem-solving skills
- Team building proficiency
- Staff Training and Development
- Exceptional communication
- Conflict Management
- Decision Making Aptitude
- Fluent in English and Spanish
Timeline
Front Desk Supervisor
Hyatt Place Pena Station
12.2023 - Current
Front Desk Receptionist
Hyatt Place Pena Station
11.2022 - Current
Front Desk Agent
Residence Inn Marriott
05.2022 - 11.2022
House Cleaner
Self-employeed
06.2020 - 03.2022
Associate of Arts - Political Science
Metropolitan State University of Denver
Similar Profiles
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea
Felicia FloresFelicia Flores
Laundry Attendant and Housekeeping at Hyatt House and Hyatt PlaceLaundry Attendant and Housekeeping at Hyatt House and Hyatt Place