Joseline Echeverria

Responsible for overseeing daily operations, ensuring seamless guest check-ins and check-outs. Managed a team of front desk agents, providing training and support. Resolved guest concerns, maintained reservation systems, and ensured adherence to hotel policies. Exceptional communication, multitasking, and problem-solving skills are essential.

Greeted and assisted guests, managed check-ins and check-outs, and handled reservations. Answered phone inquiries, provided information about hotel services, and resolved guest concerns. Proficient in using hotel management software, I ensure smooth front desk operations and deliver excellent customer service.

Managed guest check-ins/outs, handled reservations, and provided information about hotel amenities. I resolved guest issues, processed payments, and ensured accurate billing. Skilled in multitasking, operated hotel management software, maintained guest records, and upholded exceptional service standards, ensuring a welcoming atmosphere.

Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs. Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services. Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.