Joseline Amaral
GARDENA,CA
Summary
Detail-oriented and adaptable professional with extensive experience in customer service, medical assisting, and public administration. Proven ability to manage diverse responsibilities, maintain high levels of accuracy, and deliver exceptional support in dynamic environments. Adept at problem-solving, multitasking, and providing high-quality care and service to clients and patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Receptionist
Acupuncture
Paramount, CA
07.2017 - 04.2024
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Processed payments for services rendered accurately and efficiently.
Junior Processor/Call Center Representative
Quantise Legal Solutions
Torrance
12.2022 - 04.2023
- Verified that all required signatures were obtained on all pertinent documents.
- Assisted in preparing closing documents for review by senior processor.
- Responded to customer inquiries regarding loan status and provided timely updates.
- Performed data entry into the company's database system.
- Monitored daily pipeline reports to ensure timely processing of loans.
Medical Receptionist
Family Acupuncture Clinic
Lynwood, CA
01.2016 - 01.2017
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ordered office supplies as needed to maintain inventory levels.
- Straightened up waiting room to maintain neat and organized space.
Cashier / Sales Floor Associate
Target
Gardena, CA
05.2013 - 05.2015
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Public Administration
California State University - Dominguez Hills
Carson, CA05-2025
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Los Angeles, CA06.2022
Medical Assistant Diploma - Medical Assistant
UEI College
Gardena, CA06.2015
High School Diploma -
Gardena High School
Gardena, CA2013
Skills
- Customer service abilities
- Office administration abilities
- Data Entry
- Compassionate
- Adaptable
- Appointment Setting
- Payment Collection
- File Management
Certification
- CPR/AED/FIRST AID (BLS)
Languages
Spanish
Professional
Affiliations
- National Society of Leadership and Success (Sigma Alpha Pi)
Timeline
Junior Processor/Call Center Representative
Quantise Legal Solutions
12.2022 - 04.2023
Medical Assistant/ Receptionist
Acupuncture
07.2017 - 04.2024
Medical Receptionist
Family Acupuncture Clinic
01.2016 - 01.2017
Cashier / Sales Floor Associate
Target
05.2013 - 05.2015
Bachelor of Science - Public Administration
California State University - Dominguez Hills
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Medical Assistant Diploma - Medical Assistant
UEI College
High School Diploma -
Gardena High School
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