Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager
Joseline Flores

Joseline Flores

Shift leader
El Paso,TX

Summary

Dynamic Shift Leader Manager at Chick-fil-A with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and workplace safety, I excel at resolving complaints and implementing process improvements, fostering a productive environment that drives brand loyalty and operational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Leader Manager

Chick-fil-A
07.2023 - Current
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
  • Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.

Restaurant Hostess

Good Coffee La Coa
09.2021 - 06.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Education

Austin High School
El Paso, TX
06.2021

Skills

  • Workplace safety
  • Team management
  • Punctual and reliable
  • Cash handling
  • Opening and closing procedures
  • Accurate money handling
  • Quality assurance
  • Handling customer complaints
  • Verbal and written communication
  • Flexible schedule
  • Shift leadership
  • Performance monitoring
  • Continuous improvement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader Manager

Chick-fil-A
07.2023 - Current

Restaurant Hostess

Good Coffee La Coa
09.2021 - 06.2023

Austin High School

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