Joseline Galaz
South Gate,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Receivable Clerk
Everbridge
Pasadena, CA
04.2022 - 07.2022
- Documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments through emails.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used accounting software to reconcile accounts, track income and verify invoices.
Accounts Receivable / Customer Service / Purchasing
Soft Package Inc
08.2020 - 07.2021
- Processed, verified, and posted receipts for goods sold or services rendered
- Researched and resolved account discrepancies
- Processed and recorded transactions
- Maintained records regarding payments and account statuses
- Obtained information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date
- Worked with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms
- Performed administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts
- Generated reports and statements for internal use
- Engaged in ongoing educational opportunities to update job knowledge
- Also created, auto created, modified, query and printed purchase orders
- Tracked prior purchases and compared pricing through supplier item catalog
- Answered product or item inquiries from customers over the phone or take any claims or returns of bad material.
Supervisor / Customer Support
Traveling Company
06.2020 - 08.2020
- Supervised the cashiers to make sure all money is correct at the end of the shifts
- Managed the bus drivers and their departure times, made sure all bus routes leave on time
- Made sure the waiting area is cleaned and that the luggage tenders take out trash and kept restrooms clean as well
- Made a nice work environment for my subordinates and encourage and welcomed any ideas to help the customers have a pleasant service
- Filled out any reports at the end of the shift and took care of any claims customers may have
- Attended customers myself in case I’m needed.
Tufesa LLC
10.2019 - 08.2020
Customer Service Representative / Customer Support
Fathom LLC
10.2019 - 03.2020
- Sale tickets face to face - Handled Cash
- Greeted incoming customers
- Provided information of buses and the customers’ itineraries
- Answered telephone inquiries such as ticket prices to customers
- Handled confidential information such as credit card information
- Explained route descriptions to customers
- Helped out the supervisor with any assignments they would indicate for me to do such as reserve hotel rooms for drivers, print out the total number of all the sales of the month
- As well as made the roll of the drivers for each day.
Customer Service Representative / Customer Support
Water Company
11.2018 - 07.2019
- Provided excellent customer services by responding to billing inquiries and handled customer’s high bill complaints
- Handled confidential information such as credit card information and or routing and account number through e-checks
- Provided information about the companies’ programs, and services and benefits
- Referred customers to a network of assistance agencies which can provide financial help
- Responded to utility commission and the agency inquiries
- Strived for the best resolutions to troubleshoot with customers
- Opened and closed accounts at the request of the customer
- Provided credit negotiations such as payment extensions or payment arrangements
- Created property management shell accounts to have water services on in multiple properties.
Customer Service Representative / Sales Agent
02.2018 - 11.2018
- Provided information of buses and customer itineraries through the phone
- Sold tickets over the phone
- Answered telephone inquiries such as ticket prices to customers
- Handled confidential information such as credit card information
- Printed out all the shifts at the end of my shift and verified that no money was missing or if any amount was over / this was through Excel
- Explained route descriptions to customers
- Verified we were meeting our call volume expectations which were set by the manager
- Would reach out to customers who emailed us questions through the website and always went above and beyond to help the customers.
Tufesa International
06.2017 - 11.2018
Customer Service Cashier
06.2017 - 02.2018
- Sale tickets face to face - Handled Cash
- Greeted incoming customers
- Provided information of buses and the customers’ itineraries
- Answered telephone inquiries such as ticket prices to customers
- Handled confidential information such as credit card information
- Explained route descriptions to customers
- Assisted company advertising events
- Professional Recruiting | Retained Search | Project & Interim Services
- Accounting Finance Tax Audit www.century-group.com (800) 337-9675
- Professional Recruiting | Retained Search | Project & Interim Services
- Accounting Finance Tax Audit www.century-group.com (800) 337-9675
Education
High School Diploma -
South East High School
South Gate, CA06.2017
Skills
- COMPUTER SKILLS:
- Proficient with Microsoft Office
- Proactive and Self-Motivated
- Client Confidentiality
- Office Support
- Discrepancy Investigations
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
CONFIDENTIAL RESUME
JOSELINE GALAZ
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Receivable Clerk
Everbridge
04.2022 - 07.2022
Accounts Receivable / Customer Service / Purchasing
Soft Package Inc
08.2020 - 07.2021
Supervisor / Customer Support
Traveling Company
06.2020 - 08.2020
Tufesa LLC
10.2019 - 08.2020
Customer Service Representative / Customer Support
Fathom LLC
10.2019 - 03.2020
Customer Service Representative / Customer Support
Water Company
11.2018 - 07.2019
Customer Service Representative / Sales Agent
02.2018 - 11.2018
Tufesa International
06.2017 - 11.2018
Customer Service Cashier
06.2017 - 02.2018
High School Diploma -
South East High School
Similar Profiles
Dr.Samrat SDr.Samrat S
Product Manager - Crisis Management at EverbridgeProduct Manager - Crisis Management at Everbridge
Elisheba Kristienne Opena-DailyElisheba Kristienne Opena-Daily
Intelligence Analyst at EverbridgeIntelligence Analyst at Everbridge
Dejonna LopiccoloDejonna Lopiccolo
Account Manager – BC in the Cloud at EverbridgeAccount Manager – BC in the Cloud at Everbridge
Hariteja MarrouthHariteja Marrouth
Principal Quality Assurance Engineer at EverbridgePrincipal Quality Assurance Engineer at Everbridge
Daisy ZambranoDaisy Zambrano
Babysitter at Family MembersBabysitter at Family Members