Joseline Morales
Katy,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
HR Specialist, Payroll & Benefit
Barri Financial Services, LLC
09.2022 - Current
- Process timesheets, verifications of employments, i-9’s, adjust payment, cash variances, follow up employees checks, terminations, HR questions.
HR Specialist, Hiring and Onboarding
Barri Financial Services, LLC
05.2022 - 09.2022
- Process offer letters for new employees, promotion letters, conduct background check, credit check and process employees profiles
Call Center Claims Analyst
Barri Financial Services, LLC
06.2021 - 05.2022
- Follow up and monitor customer’s claims of all categories such as wire transfer, bill payment, loads
Call Center Quality Analyst
Barri Financial Services, LLC
02.2016 - 06.2021
- Monitor calls from call center representative and support them with feedback on how to provide best customer service, strategies for better control during the call and to make sure they follow the process for every product the company offers.
Call Center Representative
Barri Financial Services, LLC
10.2015 - 02.2016
- Answer to customer calls and solve any inconvenient they might have with their transactions while following all the quality protocols and process
Server/Trainer
Brookdale Senior Living
01.2012 - 12.2015
- Serve breakfast, lunch and dinner to all resident who goes to the dining room and train new servers
Education
High School Diploma -
SOUTHWEST High School
05.2013
Skills
- Work well as a team
- Responsible
- Hard working
- Ability to meet deadlines
- Customer relations skills
- Always seeking to learn
Communication Skills
- English
- Spanish
Timeline
HR Specialist, Payroll & Benefit
Barri Financial Services, LLC
09.2022 - Current
HR Specialist, Hiring and Onboarding
Barri Financial Services, LLC
05.2022 - 09.2022
Call Center Claims Analyst
Barri Financial Services, LLC
06.2021 - 05.2022
Call Center Quality Analyst
Barri Financial Services, LLC
02.2016 - 06.2021
Call Center Representative
Barri Financial Services, LLC
10.2015 - 02.2016
Server/Trainer
Brookdale Senior Living
01.2012 - 12.2015
High School Diploma -
SOUTHWEST High School
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