Joseline Nyamfasha

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
• Maintained clean and safe environment, reducing risk of infections and promoting health.
• Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Supported patients with personal care tasks to preserve dignity and promote independence.
• Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
• Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
• Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
• Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
• Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
• Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
• Improved patient satisfaction with empathetic listening and addressing concerns promptly.
• Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
• Increased patient engagement by organizing recreational and therapeutic activities.
• Administered medication under supervision of nursing staff, contributing to effective treatment plans.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
• Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
• Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
• Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
• Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Facilitated personal hygiene management, feeding and ambulation.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Upheld infection control and prevention policies across different patient-facing areas.
• Transported patients between rooms and appointments or testing locations.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Supported needs of Number+ residents under long-term care.
• Followed directions of licensed nurses to administer medications and treatments.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Delivered high-quality care to Type patients in hospital facility.

Received and forwarded call, welcomed and greeted customers, maintaining office supplies, making copies, updating calendar .

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
• Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.