Joseline Ramirez
Roma,USA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who can adapt to changing requirements and consistently aims for success through efficient and empathetic service. Known for dependability and a proactive approach to achieving customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Fred Loya Insurance Company
02.2024 - Current
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Assisted clients with policy questions, ensuring clarity and understanding of coverage options.
- Managed claims processing, maintaining accuracy and adherence to company guidelines.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
TEACHER
Over the Rainbow Learning Center
05.2023 - 01.2024
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Maintained a safe and orderly learning environment for all students.
- Developed and implemented lesson plans based on curriculum objectives.
- Completed day-to-day duties accurately and efficiently.
CUSTOMER SERVICE REPRESENTATIVE
Health and Human Services Commission
10.2022 - 04.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma - undefined
Roma High School
Roma, TX05.2014
Skills
- Group and Individual Instructor
- Customer service
- Active listening
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Team development
Certification
Property & Casualty License
LANGUAGES
English
Spanish
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Fred Loya Insurance Company
02.2024 - Current
TEACHER
Over the Rainbow Learning Center
05.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Health and Human Services Commission
10.2022 - 04.2023
High School Diploma - undefined
Roma High School
Similar Profiles
APRIL GARCIAAPRIL GARCIA
Licensed CSR at Fred Loya Insurance CompanyLicensed CSR at Fred Loya Insurance Company
Keiry Flores FrescasKeiry Flores Frescas
Customer Service Representative at Fred Loya Insurance CompanyCustomer Service Representative at Fred Loya Insurance Company
Graciela PadronGraciela Padron
Claims Representative at Fred Loya Insurance CompanyClaims Representative at Fred Loya Insurance Company
FESTUS OSAYANDEFESTUS OSAYANDE
Sales Agent at LYCA MOBILESales Agent at LYCA MOBILE
Alessandro DonatoAlessandro Donato
Dipendente azienda di trasporti at Transtar 92 srlDipendente azienda di trasporti at Transtar 92 srl