Joseline A Panjon Criollo
Peekskill
Summary
Dynamic and detail-oriented administrative professional with experience at JLA Home Improvement Inc., excelling in customer service, data entry, and financial task management. Bilingual in Spanish and skilled at fostering positive client relationships, maintaining accurate documentation, and managing confidential information. Recognized for enhancing office efficiency through strong organizational, communication, and time management skills. Proven ability to support smooth operations, adapt to changing needs, and collaborate effectively with team members to meet business objectives.
Professional caregiver and healthcare support specialist with a strong background in providing compassionate, efficient in-home care and administrative assistance. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort, safety, and dignity for clients. Experienced in supporting both medical and business environments, with proven expertise in clerical tasks, scheduling, project coordination, and customer service. Fluent in English and Spanish, with strong communication skills that foster positive relationships and effective collaboration. Adept at managing competing priorities, resolving issues promptly, and adapting to changing needs while consistently delivering high-quality, client-centered care and contributing to organizational success
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
JLA Home Improvement Inc
04.2019 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Home Health Aide
Alastar Family & Senior in Home Health Care
12.2021 - 07.2024
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Home Health Aide
Community Home Health Care
08.2021 - 09.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Developed individual care plans for clients based on specific needs.
Education
Accounting And Finance
Westchester Community College
Valhalla, NY05-2025
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Prioritizing work
- Excel spreadsheets
- Filing and data archiving
- Invoice processing
- Spanish fluency
- Database management
Certification
- Home Health Aide Certification, 06/05/2021
- Licensed CPR, 05/20/2024
- Alteryx Certification, Designer Core Micro-Credential , 12/14/2024 - 12/14/2026
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Home Health Aide
Alastar Family & Senior in Home Health Care
12.2021 - 07.2024
Home Health Aide
Community Home Health Care
08.2021 - 09.2022
Office Assistant
JLA Home Improvement Inc
04.2019 - 10.2024
Accounting And Finance
Westchester Community College
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