Joseline F Sorto

Performed data entry portfolio of 75 to 120 of received mail and electronic licenses daily, and assist with incoming mail process.

Listened and responded to customer requests and forwarded necessary information to superiors.

Responsible for analyzing and facilitating licenses with local and state jurisdictions to ensure each store has all permits in order to operate.

Assisted with staff training with LicenseHQ, License renewal process, and uploading license on data base.

Managed a portfolio of approximately 300 stores by tracking each store's status, making customer service calls to jurisdictions on problematic situation, to ensure store can run smoothly and supported peers in the licensing workload.

Negotiated with borrowers or borrower representatives in order to finalize the best retention solution possible

Counseled debtors on payment options and arranged installment

Agreements.

Located customers using credit bureau information, background checks, loan documents, and other paperwork, while utilizing computer systems to handle skip tracing Managed post-petition payments for bankruptcy cases and worked with legal departments to determine Appropriate proceedings

Negotiated cure remedies, such as reinstatement, payoff and charge offs for high risk delinquent accounts

Worked effectively with other financial departments to meet customer needs Regularly calmed upset customers and located resources for problem resolution and design best-option solutions

Use scanners and other tracking software for maximized efficiency

Remotely checking in shipments confirmed missing by site Problem Solve team to generate hot pick when Appropriate

Ticketing ownership/Pending Research to prevent repeated defects from reaching Out Bound (damaged pallets,

Hazmat, virtual mismatch of inventory).

Stocked and prepared product for distribution

Requisition and store shipping materials and supplies to maintain an inventory of stock

Read work orders or received oral instruction to determine work assignments or materials or equipment needs

Operated PC and RF-based computer systems with a high level of accuracy

Familiar with the e-Oscar reporting system

Investigate and respond to Validation of Debt and Goodwill requests, including responding directly to the Consumer

Maintain current knowledge of CDIA guidelines for reporting and responding to disputes, including Metro2

Knowledge according to the Credit Reporting Resource Guide

Responsible for handling customer inquiries, complaints, billing questions and payment extension/service requests

Arranged for debt repayment or establish repayment schedules, based on customers' financial situations