Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Joselkis Rodriguez Moran

Wesley Chapel,FL

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

11
11
years of professional experience

Work History

East Lake Food Market

ManagerPlus
Tampa, FL
03.2014 - Current
  • Complied with all health and safety regulations while performing job duties.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Operated cash registers to process payments for goods and services.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Identified fitting products and services through phone-based customer inquiries.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Shared or forwarded messages and information to designated personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recorded messages, suggesting rewording for clarity or conciseness.
  • Used reference files to answer simple questions about client business.

Target

Fitting Room Social
Lutz, FL
08.2024 - 12.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

High School Diploma -

Penn Foster
Scranton, PA
03-2018

Skills

  • Order Processing
  • Supply Restocking
  • Food inspection
  • Recipe-based cooking
  • Stocking ingredients
  • Ingredient Preparation
  • Customer Service
  • Time Management
  • Stocking supplies
  • Data Entry
  • Scheduling
  • Call Management
  • Customer consulting
  • Team Development
  • Sales expertise
  • Appointment Scheduling
  • Paperwork Processing
  • Information Security

Languages

Spanish
Professional

Affiliations

  • Effective Communication: In customer service, clear and empathetic communication is key, this means being prompt and precise in written and verbal interactions. I strive to ensure that I understand customer needs and provide clear, helpful responses, even when working from a distance.
  • Time Management: I balance my schedule by setting priorities, using tools to keep track of tasks, and creating a structured routine. This helps me stay productive and ensures that customer inquiries are addressed in a timely manner.
  • Tech Savvy: Being proficient with various digital tools and platforms. I make sure I’m comfortable using communication tools, as well as customer service software, to efficiently handle tasks and collaborate with team members.
  • Problem-Solving: Customer service often involves resolving issues and finding solutions. I approach problems with a solution-oriented mindset, using creative thinking and available resources to address customer concerns effectively.
  • Self-Motivation and Discipline: I require myself a high level of self-motivation. I set personal goals, maintain a dedicated workspace, and avoid distractions to stay focused and maintain high performance levels.
  • Empathy and Patience: Providing excellent customer service involves understanding and addressing customer emotions and needs. I approach every interaction with empathy and patience, ensuring that customers feel heard and valued.
  • Work-Life Balance: Balancing work and personal life is crucial, I establish clear boundaries between work and leisure time, ensuring I take regular breaks and engage in activities that help me recharge and stay balanced.

Timeline

Target

Fitting Room Social
08.2024 - 12.2024

East Lake Food Market

ManagerPlus
03.2014 - Current

High School Diploma -

Penn Foster
Joselkis Rodriguez Moran