Josell Dasouza
Baytown,TX
Summary
Hands-on, task focused professional with strong communication skills leveraging vast customer service and leadership experience. Pay close attention to detail for accurate and compliant documentation. Possess outstanding customer service skills and consistently remains responsive to client needs. Adept in multiple administrative functions, well organized, skilled at multi-tasking and computer savvy. Promote sound judgment and capable of incorporating new processes and procedures into existing routine while upholding quality. KEY QUALIFICATIONS Introduction to Medical Assisting Medical Terminology Medical Transcription Medical Billing Medical Law & Ethics Medical Record Management HIPAA Patient Processing and Accessing Office Accounting Electronic Health Records Electronic Medical Records Anatomy and Physiology Human Pharmacology Medical Office Procedures Customer Service Principals of Management Insurance Verification Intro to Health Care Coding Interpersonal Prof. Communication Greenway Prime Suite EHR/PMS
Overview
17
17
years of professional experience
Work History
General Manager
Dunkin Donuts
05.2019 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
General Manger
Pacuigo Gelato and Cafe
04.2018 - 04.2019
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
- Supervised employees, created schedules, and managed inventory levels
- Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and ensured adherence to policies and procedures
- Had significant input into the hiring and firing decisions of the company
- Stayed focused during busy times and delegated tasks to employees to keep business running smoothly
- Addressed issues in a professional manner and resolved staff and customer service issues.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Medical Assistant
Akinyeye Adetokunbo MD
03.2017 - 03.2018
- Performed direct patient care and administrative duties
- Took vital signs and assisted physician with procedures and treatments
- Answered incoming phone calls, scheduled appointments, and checked patients in and out
- Respected patient rights to privacy and confidentiality
- Maintained professional work environment and managed time effectively to complete duties on time.
El Pollo Loco
11.2015 - 03.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Manager / Customer Service
McDonald’s
07.2006 - 11.2015
- Responsible for assisting with daily operations of restaurant from opening to closing hours
- Ensured financial and cash handling administrative duties were completed accurately
- Trained staff, managed time sheets, and processed payroll
- Handled inventory control and purchase orders and managed accounts payable and accounts receivable.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Crew Member/Customer Service
Pizza Hut
04.2004 - 07.2006
- Served customers in restaurant that specializes in fast service and inexpensive carry-out food
- Accepted payment from customers and made change as necessary
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
2014
Diploma - Medical Administrative
2013
Skills
- Records Organization and Management
- Sales Promotion
- Sales Tracking
- Finance and Accounting Oversight
- Hiring and Onboarding
- Department Oversight
- Business Leadership
- Management Training
- Policy Development and Enforcement
- Administrative Management
Timeline
General Manager
Dunkin Donuts
05.2019 - 08.2021
General Manger
Pacuigo Gelato and Cafe
04.2018 - 04.2019
Medical Assistant
Akinyeye Adetokunbo MD
03.2017 - 03.2018
El Pollo Loco
11.2015 - 03.2017
Manager / Customer Service
McDonald’s
07.2006 - 11.2015
Crew Member/Customer Service
Pizza Hut
04.2004 - 07.2006
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
Diploma - Medical Administrative
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