Summary
Overview
Work History
Skills
References
Timeline
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Josellyn Gonzalez

Fort Worth

Summary

Seeking a position that will allow me to utilize my customer service experience, and dedicated customer service professional with strong communication skills and fluency in Spanish. Proven ability to resolve complaints and train new team members, ensuring a positive experience for all customers. Dedicated customer service professional with proven skills in resolving issues and training team members. Demonstrated ability to exceed sales targets while ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Lead Sales Associate

Tilly's
Hurst
03.2024 - Current
  • Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
  • Provided stellar customer service to guests with friendly and helpful greetings, suggestion and cashiering.
  • Succeeded at meeting or exceeding sales goals up to $1500-$2000 a day
  • Executing and innovating daily operational procedures as well as supporting the team in maintaining visual standards throughout every zone in the store.
  • Driving sales by maximizing fitting room and salesfloor productivity and building guest loyalty through the best in class customer service.

Customer Service Cashier

Buffalo Wild Wings
Addison
04.2025 - Current
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
  • Resolved customer complaints in a professional manner.
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Managed a high volume of incoming customer inquiries via phone, email, and chat
  • Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
  • Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing

Skills

  • Fluent in Spanish
  • Amazing communication skills
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Multi- tasking
  • Initiative and problem solving abilities
  • Meeting sales goals
  • Customer service
  • Mentoring and training
  • Client relationship building

References

References available upon request.

Timeline

Customer Service Cashier

Buffalo Wild Wings
04.2025 - Current

Lead Sales Associate

Tilly's
03.2024 - Current

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Josellyn Gonzalez