Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Luis Dias Da Rocha

Clark,NJ

Summary

Dynamic General Manager of Operations at Planet of Wine, skilled in operations management and staff development. Achieved significant customer satisfaction through proactive communication and continuous process improvements. Expert in business analysis and logistics management, fostering high-performing teams and driving organizational success through effective coaching and strategic resource allocation.

Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Planet of Wine
05.2019 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Manager

Seagras Liquor (LBVCellars )
01.2006 - 04.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Administrative Manager

SEUR Logistic
09.2003 - 09.2004
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Logistics Manager

SEUR Logistic
01.2002 - 06.2003
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Reduced shipping errors by overseeing implementation of new quality control system at packing stage.
  • Organized records of vehicles, schedules and completed orders.

Driver, Warehouse Orders, Administrative

SEUR Logistics
05.2000 - 01.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Informatic Operator

@nadia Informatic ( Auditory and Program Informatic)
01.1998 - 11.1998
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Hardware and assembly of computer equipment.


Education

No Degree -

Escola Secundaria Anadia
Anadia Portugal

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • Inventory management
  • Schedule management
  • Customer service
  • Customer relationship management
  • Staff training
  • MS office
  • Purchasing and procurement

Certification

Certifications of frequency tecnico Computer Hardware

Certification Processing Modulos


  • [MS DOS, WINDOWS, WORD, EXEL, ACCESS ] DIPLOMA [October 1998] 48H
  • Technic Computer Hardware Certification 30H February 1997
  • Dbase III Plus And Quattro Pro
  • CRM INTERNET June 2004
  • CRM SERVICE ORACLE March 2002
  • CRM SERVIVE RECICLAJE October 2002
  • AS400 LAN


Languages

Spanish
Professional Working
English
Professional Working
Portuguese
Native or Bilingual

Timeline

General Manager of Operations

Planet of Wine
05.2019 - Current

Manager

Seagras Liquor (LBVCellars )
01.2006 - 04.2019

Administrative Manager

SEUR Logistic
09.2003 - 09.2004

Logistics Manager

SEUR Logistic
01.2002 - 06.2003

Driver, Warehouse Orders, Administrative

SEUR Logistics
05.2000 - 01.2022

Informatic Operator

@nadia Informatic ( Auditory and Program Informatic)
01.1998 - 11.1998

No Degree -

Escola Secundaria Anadia

Similar Profiles

CREATE PROFILE