Summary
Overview
Work History
Education
Skills
Certification
Timeline
Love to read and to exercise
Languages
Hi, I’m

Jose Luis Diaz Medina

Division Manager
Brawley ,California
Jose Luis Diaz Medina

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices, and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.

Experienced Division Manager with an analytical and driven approach to overseeing service operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.

  • Experienced Division Manager with an analytical and driven approach to overseeing performance operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Goal-oriented manager with distinguished experience in mental health industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
years of professional experience
1
Certification
1

Excel Essentials for Data Analytics

1

Data Analytics Essentials

1

Data Analysis & Visualization Foundations Specialization

1

Python for Data Science and AI

Work History

Care Solace
San Diego, California

Operations Supervisor
03.2019 - Current

Job overview

  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Analyzed department metrics and performance and reported findings to management.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Managed internal operational standards and productivity targets.
  • Compiled training materials for new employees and tracked skill development.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Kept high average of performance evaluations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Care Solace
San Diego, California

Quality Assurance Supervisor
03.2019 - Current

Job overview

  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Monitored testing processes, test development and user acceptance testing.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Provided development team with insights and recommendations on customer service usability and functionality by reviewing and analyzing internal data.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Used different software to maintain database of test reports and calibration records.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Fixed identified issues to improve workflows.
  • Analyzed quality and performance data to support operational decision-making.

Care Solace
San Diego

Division Manager
03.2018 - Current

Job overview

  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Supervised daily planning, coordination and administration for division operations.
  • Established clear and consistent policies and procedures.
  • Communicated and collaborated with stakeholders to achieve division objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.

One Star
Mexicali

Sales Associate
03.2016 - 12.2017

Job overview

  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Imperial Valley Collage
Brawley California

High School Diploma
07.2010

University Overview

Skills

  • Team Building, and determining operational strategies by conducting needs assessments
  • Developing training and development programs and objectives

Conducting project review and creating detailed reports for executive staff

  • Managing project progress and adapting work as required
  • Providing Feedback
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Customer Trend Analysis
  • Customer Complaint Resolution
  • Critical Thinking
  • Quality Assurance and Control
  • Business Analytics
  • Data Archiving
  • Cost Containment
  • Staff Training
  • Project Development
  • Market Growth
  • Office Operations
  • Strategic Partnership
  • Operations Supervision
  • Staff Management
  • Workflow Planning
  • Multi-Unit Operations Management
  • Account Management
  • Training Programs
  • Promotions Programs
  • Customer Care
  • Employee Performance Reviews
  • Motivational Leadership
  • Data Analytics
  • Staff Meetings
  • Customer Acquisition
  • Tracking Metrics
  • Control of Expenses
  • Staff Support
  • Member Support
  • Client Interactions
  • High-Pressure Environments
  • Systems Implementations
  • Project Management
  • Revenue Generation
  • Cultural Awareness
  • Performance Monitoring and Evaluation
  • Team Leadership
  • Microsoft Office Expertise
  • Product Management
  • Microsoft Office Suite Expertise
  • Risk Analysis
  • Operational Excellence
  • Growth Plans
  • Six Sigma Methodologies
  • Operational Efficiency
  • Management Training

Certification

Mandated Reporting in Mental Health

Data Analytic Essentials

Excel for Data Analytics

Data Analysis, Data Visualization, and Dashboard creation

Timeline

Operations Supervisor
Care Solace
03.2019 - Current
Quality Assurance Supervisor
Care Solace
03.2019 - Current
Division Manager
Care Solace
03.2018 - Current
Sales Associate
One Star
03.2016 - 12.2017
Imperial Valley Collage
High School Diploma

Love to read and to exercise

Love to read and to exercise

Reading brings me a sense of peace and relaxation that I don't find in other places. Same thing with exercise I feel free and full of life, and energetic.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

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Jose Luis Diaz MedinaDivision Manager