Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joseluis Dorantes

KALAMAZOO

Summary

Dynamic and results-driven professional with a proven track record at Chick-fil-A, excelling in coaching and mentoring. Skilled in conflict resolution and quality control, I enhanced team performance and customer satisfaction through effective training and relationship building. Committed to fostering a positive work environment and driving operational excellence and always open-minded to pursue new endeavors.

Overview

5
5
years of professional experience

Work History

BOH Team Lead

Chick-fil-A
02.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely manner of completion in products and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Customer Service Manager/Line Cook

Firehouse Subs
09.2020 - 02.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Education

Kalamazoo Central Highschool
Kalamazoo, MI

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Time-Management
  • Bi-langual
  • Diversity and inclusion
  • Relationship building

Accomplishments

  • I've launched my own e-commerce direct-selling business with a team of entrepreneurs I am connected with here in the Kalamazoo Area.
  • Supervised team of 15+ staff members.
  • Resolved product issue through consumer feedback.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

BOH Team Lead

Chick-fil-A
02.2023 - Current

Customer Service Manager/Line Cook

Firehouse Subs
09.2020 - 02.2023

Kalamazoo Central Highschool

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Joseluis Dorantes