Jose Luis Elizondo
Crosby,TX
Summary
Dynamic Operations Manager with a proven track record at Meat Planet Inc, excelling in team leadership and operational efficiency. Championed employee development initiatives, enhancing retention rates and driving performance improvements. Expert in inventory management and conflict resolution, consistently delivering results through strategic planning and effective communication.
Overview
28
28
years of professional experience
Work History
Warehouse Assistant Manager
Meat Planet Inc
Houston, Texas
12.2011 - 03.2014
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Warehouse Supervisor
Meat Planet Inc
Houston, Texas
12.2011 - 03.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Operations Manager
Meat Planet Inc
Houston, Texas
04.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
Senior Asst Manager
Discount Tire Company
06.1997 - 09.2009
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Spearheaded the adoption of new technologies to improve overall operations and efficiency.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Participated in industry conferences to stay current with market trends, applying newfound knowledge to improve company practices effectively.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Logistics Driver/Stock Selector
Meat Planet Inc
Houston, Texas
09.2009 - 12.2011
- Improved delivery efficiency by planning and executing optimized route strategies.
- Enhanced customer satisfaction through timely deliveries and clear communication with clients.
- Built strong working relationships with customers through professionalism, courtesy, and a commitment to exceptional service delivery experience.
- Minimized downtime between deliveries by quickly adapting to changing route assignments as needed.
- Promoted a culture of safety by attending regular training sessions and implementing best practices learned from industry experts.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
High School Diploma -
South Houston High School
South Houston, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict
- Staff management
- Inventory management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Client relationships
- Inventory control
- Project leadership
- Schedule management
- Performance management
- Client relations
- Superb time management skills
- Quality assurance controls
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics management
- Delegation
- Invoice processing
- Customer retention
- Retail operations management
- Work flow planning
- Business administration
- Business planning
- Logistics oversight
- Unsurpassed work ethic
- Risk management
- Purchasing and procurement
- Performance reporting
- Document control
- Negotiation
- Maintenance planning
- Solutions development
- Vendor sourcing
- Supply chain distribution
- Sales background
- FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Assistant Manager
Meat Planet Inc
12.2011 - 03.2014
Warehouse Supervisor
Meat Planet Inc
12.2011 - 03.2014
Operations Manager
Meat Planet Inc
04.2011 - Current
Logistics Driver/Stock Selector
Meat Planet Inc
09.2009 - 12.2011
Senior Asst Manager
Discount Tire Company
06.1997 - 09.2009
High School Diploma -
South Houston High School
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