JOSE LUIS GONZALEZ
NASHVILLE,TN
Summary
Dynamic Operations Manager with a proven track record at QTC Management Inc., excelling in project management and employee mentoring. Successfully led teams to achieve VA targets, enhancing operational efficiency and quality assurance. A strategic thinker and exceptional communicator, I foster a culture of reliability and continuous improvement within high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
QTC Management Inc. - A Leidos
Nashville, TN
03.2021 - Current
- Managed daily operations for VAOPs Quality Assurance with a staff of 34 Quality Assurance Specialist and 3 Operations supervisors.
- Supports the management team by demonstrating the ability to grow the Nashville office systematically to meet VA targets, working to deliver over 1 million cases and oversee our SAS program
- Leads subordinates and peers through influence to leverage the full capabilities of the broader organizational picture to satisfy QTC and VA objectives.
- Successfully deliver team objectives, plans, and budgets by relying on corporate senior management for setting strategic direction.
- Construct a mentorship development plan to create future business leaders within the organization.
- Teaches the most up-to-date revision of technology after analysis to identify gaps relevant to business, therefore eliminating future gaps.
- Create new lines of business connections through excellent interpersonal and multi-faceted communication means.
- Leads the team through transparency and demonstrates the business ability to create a vision and execute the business strategy.
Clinical Office Manager
QTC Management Inc. - A Leidos
Lawton, OK
09.2016 - 03.2021
- Responsibilities include the supervision and management of 6 staff members, 5 medical providers, 4 mental health providers, and 1 audiology provider.
- Work with Regional Utilization to ensure the providers' schedule is complete to meet the needs of the organization.
- Continuously work to ensure clinical operations are maintained at the highest levels by meeting operational goals, providing timely reports, scheduling appointments, training personnel, budgeting, oversight of provider schedules and availability, maintenance of medical equipment, electronic health record system management, as well as staff management.
- Coordinates, evaluates, and manages quality reports for delivery to the VA.
- Educates staff on operations in a new COVID-19 environment.
Quality Improvement Associate
Comanche County Memorial Hospital
Lawton, OK
11.2015 - 09.2016
- Supported patient care by coordinating schedules and managing appointments, and provided support to the Executive Director.
- Primary duties included management of clinical quality measures through the Electronic Clinical Works system (ECW), maintaining the database, writing monthly reports, data collection, analysis, and quality improvement.
- Assisted in day-to-day operations while performing administrative and clerical duties.
- As a federally funded medical clinic, it was necessary to become knowledgeable in the Patient Care Medical Home program.
- Supported the attestation of all providers to meet all qualifications.
Operations Supervisor
Reynolds Army Community Hospital
Fort Sill, OK
01.2015 - 11.2015
- Supervised and coordinated all military schools, Soldier Readiness Operations for Fort Sill, operations, and operations security (OPSEC).
- Acted as a hospital liaison, managing emergency and security programs.
- Planned and coordinated detailed operations while analyzing plans and policies.
- Drafted reports on medical readiness and operational effectiveness.
- Selected five senior military supervisors for operational roles, enhancing team capability.
Senior Medical Supervisor
U.S. Army
Fort Riley, KS
01.2013 - 12.2014
- The operations and medical advisor to the aviation command team provided guidance in SRP operations readiness, clinical operations, and patient care.
- Responsibilities included daily operations, solving customer problems and complaints, as well as requests from both internal and external sources.
- Provided oversight to training for both medical and aviation operations, ensuring overall unit readiness.
- Maintained all policies and regulations for sustainment; reviewed reports, presentations, and other military training for the commander.
- Collaborates with the leadership team to ensure that departmental performance meets or exceeds the standards described in medical staff rules and regulations, the clinical bylaws, departmental policies, the JCACHO Manual of Accreditation, and other appropriate local and national standards.
Senior Medical Supervisor
U.S. Army
Fort Leavenworth, KS
07.2011 - 12.2012
- Senior manager for a specialty clinic, consisting of Internal Medicine, General Surgery, Telemedicine, Obstetrics/Gynecology, Well Woman, Physical Exams, and Ear, Nose, and Throat.
- Responsible for providing care to over 12,000 beneficiaries, including a wide range of trauma and acutely ill patients.
- Managed $2 million of medical equipment.
- Worked cooperatively and supportively with members of the medical staff to provide clinical services for all patients who present to the medical department.
- Ensuring the ethical practice of clinical medicine within the department.
Senior Clinic Supervisor
U.S. Army
Fort Leavenworth, KS
08.2010 - 06.2011
- Served as the operation supervisor for the only male Military corrections facility supported by over 10 staff members and four medical providers
- Received, published, and disseminated plans, memoranda of instructions, orders, and reports in support of all levels of the Army Medical Corps.
- Ensured the security of internal and external classified information and materials.
- Facilitated information flow to higher headquarters and subordinate units.
- Technical expertise ensured the U.S.
- The Disciplinary Barracks received a rating of 98.9% from the American Correctional Association accreditation.
- Multitasked at multiple correctional facilities, maintaining policies and procedures, and coordinating safety regulations for all inmates.
Education
Master of Science - Healthcare Administration
The University of Arizona Global Campus
Tucson, AZ02.2022
Bachelor of Arts - Health Care Administration
Ashford University
San Diego, CA12.2012
Skills
- Project management
- Quality assurance
- Workforce management
- Patient safety
- Staff supervision
- Regulations and compliance
- Risk mitigation
- Training and coaching
- Strategic thinker
- Exceptional communicator
- Reliability
- Recruitment
- Troubleshooting and problem solving
- Operations oversight
Certification
- Secret Clearance
- Medical Logistics / Operations
- Military Training & Development Safety
Additional Information
- Military Courses:
- Equal Opportunity Leaders Course, Fort Riley, KS
- Senior Leadership Course, U.S., Army, San Antonio, TX
- Advanced Leadership Course, U.S., Army, San Antonio, TX
- Primary Leadership Course, U.S., Army, Fort Benning, GA
- Volunteer - Nashville Woman's Support Network
- Leidos QTC - Military Alliance Group - Partnership Relationship Management Leader
Timeline
Operations Manager
QTC Management Inc. - A Leidos
03.2021 - Current
Clinical Office Manager
QTC Management Inc. - A Leidos
09.2016 - 03.2021
Quality Improvement Associate
Comanche County Memorial Hospital
11.2015 - 09.2016
Operations Supervisor
Reynolds Army Community Hospital
01.2015 - 11.2015
Senior Medical Supervisor
U.S. Army
01.2013 - 12.2014
Senior Medical Supervisor
U.S. Army
07.2011 - 12.2012
Senior Clinic Supervisor
U.S. Army
08.2010 - 06.2011
Master of Science - Healthcare Administration
The University of Arizona Global Campus
Bachelor of Arts - Health Care Administration
Ashford University