Joao Freire
Miami
Summary
My objective is to utilize all my knowledge/skills to accomplish challenging objectives. I set goals and expectations to strive in any business model and achieve professional growth. I am a motivated individual with experience in customer service and sales, skilled in building relationships and understanding customer needs.
Overview
17
17
years of professional experience
Work History
Service Writer
Goodyear Tire & Rubber Comp...Co
01.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Advised management members on customer issues or mechanical repair problems.
- Answered service department phone and responded promptly to questions and messages.
Customer Service Writer
Firestone Complete Auto Car...
12.2020 - 01.2024
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Delivered prompt service to prioritize customer needs.
Sales Manager
Goodyear Tire & Rubber Comp...
02.2015 - 11.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Advised management members on customer issues or mechanical repair problems.
- Answered service department phone and responded promptly to questions and messages.
Assistant Camera Operator
LIGHTENING CCTV, CRIMINAL...
08.2007 - 12.2014
- Set up equipment for inside and outside properties.
- Supported multi-camera setups by effectively
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Arts -
WEST BROWARD COMMUNITY COLLEGE
08.2014
High School Diploma -
BOYNTON BEACH COMMUNITY HIGH SCHOOL
06.2011
Dimensional Harmony
06.2011
Skills
- Strong organizational skills
- Practiced persuasive/negotiation skills
- Reliable; High standard of integrity
- Bilingual; English, Portuguese
- Retail/Commercial Sales Experience
- Management Experience
- Communication/Networking
- Resourceful/Persistent
Personal Information
Title: Customer Service Specialist/Sales Specialist
References
References on request
Timeline
Service Writer
Goodyear Tire & Rubber Comp...Co
01.2024 - Current
Customer Service Writer
Firestone Complete Auto Car...
12.2020 - 01.2024
Sales Manager
Goodyear Tire & Rubber Comp...
02.2015 - 11.2020
Assistant Camera Operator
LIGHTENING CCTV, CRIMINAL...
08.2007 - 12.2014
Associate of Arts -
WEST BROWARD COMMUNITY COLLEGE
High School Diploma -
BOYNTON BEACH COMMUNITY HIGH SCHOOL
Dimensional Harmony