Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Luis Santana

Kissimmee,Florida

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Operation Manager

La Rosa Del Monte Express
2000.06 - 2024.03
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.

Santana Storage

Self Employed
1999.01 - 2000.05
  • Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
  • Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
  • Developed comprehensive disaster recovery plans to ensure data integrity and availability during unforeseen events.
  • Streamlined data storage processes with the implementation of efficient backup strategies, minimizing resource consumption.
  • Conducted regular audits of storage systems to identify areas for improvement and maintain compliance with industry standards.

Education

High School Diploma -

Ana Roque
Humacao, PR
05.1984

Skills

  • Performance reporting
  • Customer Retention
  • Logistics Oversight
  • Inventory Management
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Operation Manager

La Rosa Del Monte Express
2000.06 - 2024.03

Santana Storage

Self Employed
1999.01 - 2000.05

High School Diploma -

Ana Roque
Jose Luis Santana