Jose Luis Serrato

I successfully introduced a comprehensive set of Key Performance Indicators (KPIs) within our operational framework. These KPIs were strategically designed to enhance various aspects of our business, including Inventory Management, Supplier Performance Evaluation, Cost Savings, and the Cost of Expedited Runs. As a result of this initiative, our organization realized substantial benefits:

a) Cost Savings: The implementation of these KPIs contributed to a remarkable achievement of over $600,000 USD in cost savings within the West Branches of (Juarez, Tijuana, Chihuahua, Mochis, and Nogales). This accomplishment underscores our commitment to fiscal responsibility and operational efficiency.

b) On-time Purchase Order Accuracy: Through meticulous inventory analysis driven by our KPIs, we attained a remarkable accuracy rate of 98% in on-time placement of purchase orders (POs). This impressive precision not only streamlines our procurement processes but also bolsters our relationships with suppliers by minimizing disruptions.

c) Supplier Evaluation Enhancement: The KPIs introduced played a pivotal role in greatly enhancing our supplier evaluation procedures. By meticulously managing orders and their associated metrics, we have been able to establish a more transparent and constructive dialogue with our suppliers. T

d) Enhanced Customer Communication: The utilization of material use analysis, facilitated by our KPI framework, has led to significant improvements in customer communication. By gaining a deeper understanding of material utilization patterns, we can provide our customers with more accurate and timely information, ensuring smoother interactions and heightened customer satisfaction.

These results exemplify my dedication to continuous improvement and operational excellence. The successful implementation of these KPIs is a testament to my commitment to optimizing processes, reducing costs, and delivering value to both our internal operations and external stakeholders. I remain focused on maintaining and further enhancing these achievements as we continue to drive operational excellence within our organization.

a) Demand Analysis and Production Schedule Optimization:

I conducted a comprehensive analysis of monthly demand using various methodologies, including Stocking Agreement, Forecast projections, Min-Max agreements, and Make-to-ship Open Orders. Subsequently, a robust capacity analysis was established. This enabled the creation of a highly efficient weekly production schedule and sales projection, overseen by a team of five dedicated production controllers. Daily morning meetings were instituted to meticulously monitor and ensure adherence to this schedule, fostering operational excellence.

b) Key Performance Indicators (KPIs) Monitoring:

An array of crucial KPIs, encompassing metrics such as Safety Stock levels, On-Time Deliveries, Work-in-Process Inventory levels, Adherence Percentage, Past Due to Value, Daily Sales, Aged Material, and Aged Work Orders, among others, were vigilantly monitored on a daily basis. The data was meticulously recorded and visualized through various trend charts to facilitate data-driven decision-making.

c) Inventory Reduction Initiative:

I spearheaded a strategic project aimed at aligning demand fluctuations and Kanban quantities. This initiative resulted in a substantial reduction in WIP inventory, decreasing it from $8.5 million USD to $4.4 million USD within a remarkably brief period of just six months. This achievement underscores our commitment to lean inventory management practices.

d) Engineering Support:

I provided support to our engineering teams in the areas of Engineering Changes and New Product Introductions. My involvement in production planning and launch processes assisted to achieve smooth transitions and optimal resource allocation.

e) Master Scheduler and Critical Reporting:

In my role as Master Scheduler, I played a pivotal role in the daily operations. I was responsible for creating and disseminating critical reports that were essential for informed decision-making, starting as early as 4:00 a.m. These reports encompassed a wide range of data, including but not limited to Inventory Levels, Production Reports, Shipments from the previous day, Sales Revenue, On-Time Deliveries, Past Due Orders, and more. This timely reporting significantly contributed to the efficiency of our operations.

f) Corporate Communication and Progress Reporting:

I consistently conducted weekly meetings with corporate teams in New York and Silicon Valley. These meetings served as a platform not only to provide updates on production schedules but also to communicate the corrective actions in place to address any gaps or challenges. This transparent and proactive approach ensured alignment with organizational goals and fostered collaborative decision-making.

These accomplishments reflect a commitment to excellence in demand planning, production scheduling, inventory management, and cross-functional collaboration. They underscore the ability to drive positive change and deliver quantifiable results in a dynamic and demanding operational environment.

Managed Global Customer Communications

Supervised a team of five Customer Service Representatives who were responsible for handling customer communications on a global scale, as well as their order management.

Implemented Process Enhancement Tools

Introduced and integrated innovative tools into our operational processes to enhance efficiency and eliminate operational gaps. These tools leveraged bar-code technology, scanners, and Excel macros, effectively reducing errors in the value processing workflow.

Consistent Performance Excellence

Demonstrated an unwavering commitment to excellence by achieving remarkable milestones, including:

• Maintaining a perfect track record of 100% on-time deliveries for five consecutive years.
• Successfully passing compliance audits with a flawless 100% score for four consecutive years.
• Achieving an impressive 98% accuracy rate in reconciling physical inventory with our Enterprise Resource Planning (ERP) system.
• Attaining 100% certified shipments for five consecutive years following the implementation of these process-improvement tools.

Product Engineering and Documentation

Served as the Product Engineer responsible for creating and maintaining critical documents, including Part Numbers (PNs), Bill of Materials (BOMs), Standard Operating Procedures (SOPs), and Specification Sheets (SPECs) within the ERP system.

IT Support

Provided integral support to the IT department for six years, ensuring the seamless operation of our technological infrastructure.

During my tenure as an Instructor, I undertook the responsibility of imparting knowledge across all levels within the educational system, including TOEFL and TOEIC levels.

My commitment to excellence was evidenced by consistently achieving an impressive 85% sales retention rate, maintaining this level of success throughout the entirety of my tenure as an Instructor.

Subsequently, in my role as Branch Director, I assumed a broader spectrum of responsibilities, including the management and meticulous measurement of critical facets such as Sales, Payroll, Building Maintenance, and the performance of the Instructors' team. My leadership proved instrumental in not only meeting but exceeding our yearly sales targets, effectively doubling our sales figures within a remarkable seven-month timeframe.

My dedication to delivering results and fostering growth has been a hallmark of my professional journey, and I am eager to leverage my expertise and achievements in future endeavors.