Jose Luis Torres
Used car manager.
Ventura,CA
Summary
Collaborative Used Car Sales Manager with strong business acumen and 6 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets. Performance-oriented Sales Leader offering exceptional record of achievement over 10 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Smart Flow
Ventura, CA
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.increase profit by 25%
Used Car Sales Manager
DCH Lexus Of Oxnard
Oxnard , CA
04.2019 - 01.2021
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed used vehicle wholesales, auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hired, trained, and monitored the performance of salespeople to establish sales quotas and manage sales goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies
- Resolved problems with high-profile customers to maintain relationships and increasethereturn customer base
- Managed accounts to retain existing relationships and grow share of business
Sales Manager
AEG Auto Broker
Santa Paula, CA
01.2016 - 04.2017
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Built diverse and consistent sales portfolio.
- Engaged with customers to effectively build rapport and lasting relationships.
- Negotiated prices, terms of sales and service agreements.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Implemented systems and procedures to increase sales
- Managed revenue models, process flows, operations support, and customer engagement strategies
- Established and cultivated solid business relationships with new or existing customers
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
Sales Associate
Crown Dodge
Ventura, CA
07.2014 - 01.2016
- Contributed to event marketing, sales, and brand promotion.
- Answered customer questions about sizing, accessories, and merchandise care.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Maintained demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Developed, maintained, and utilized adiverse client base
- Helped customers locate products and checked store system for merchandise at other sites
Sales Associate
Limited Motors
Bakersfield, CA
06.2013 - 07.2014
- Contributed to event marketing, sales, and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Built relationships with customers and community to promote long-term business growth.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling, and organizing strategies.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Recorded accurate and efficient records in customer database
- Generated new sales leads to achieve and exceed monthly sales goals
- Engaged with customers to effectively build rapport and lasting relationships
Sales Representative
California Truck Accessories
Bakersfield, CA
12.2009 - 01.2013
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Built relationships with customers and community to promote long-term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained a utilized diverse client base.
Sales Associate
Bill Wright Toyota
Bakersfield, CA
07.2004 - 12.2009
- Contributed to event marketing, sales and brand promotion.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored service after sale and implemented quick and effective problem resolutions
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Educated clients on current promotional offerings and products using persuasive selling tactics
Education
Management Professional Training - Managment Professional Training For Auto Dealers
Managment Professinals Series
Agoura Hills, CA10.2016
Real Estate - California Real Estate Course
Colwell Banker Realtor
Bakersfield, CA10.2007
High School Diploma -
Hueneme High School
Oxnard, CA06.1993
Skills
- Bank Deposits
- Inventory Control Processes
- Lender Relationships
- Employee Performance Evaluations
- Vehicle Acquisition
- Registration Paperwork
- Sales Coaching
- Effective Working Relationships
- Sales Records Management
- Closing Techniques
- Digital Sales
Timeline
Manager of Operations
Smart Flow
01.2021 - Current
Used Car Sales Manager
DCH Lexus Of Oxnard
04.2019 - 01.2021
Sales Manager
AEG Auto Broker
01.2016 - 04.2017
Sales Associate
Crown Dodge
07.2014 - 01.2016
Sales Associate
Limited Motors
06.2013 - 07.2014
Sales Representative
California Truck Accessories
12.2009 - 01.2013
Sales Associate
Bill Wright Toyota
07.2004 - 12.2009
Management Professional Training - Managment Professional Training For Auto Dealers
Managment Professinals Series
Real Estate - California Real Estate Course
Colwell Banker Realtor
High School Diploma -
Hueneme High School
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