Jose Luis Villarreal
San Benito,TX
Summary
Compassionate Donor Support Technician known for high productivity and efficient task completion. Possess specialized skills in blood collection, donor screening, and post-donation care. Excel in communication, empathy, and teamwork to enhance donor satisfaction and safety. Committed to maintaining strict adherence to health guidelines and providing supportive care during donation processes. Skilled in providing critical support to blood donation drives and coordinating with medical staff. Placed significant emphasis on donor comfort and safety, while maintaining strict adherence to health and safety regulations. Demonstrated strong skills in donor data management, ensuring accurate record keeping. Contributed significantly to creating a supportive environment for donors thereby increasing repeat donations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Donor Support Technician/Phlebotomist
CSL Plasma
Harlingen, Texas
09.2020 - 10.2024
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Assisted with the donation process, including verifying donor information and confirming donations were received.
- Processed incoming donations using specialized software, ensuring accurate recording of all data points.
- Maintained donor records in accordance with privacy regulations and organizational policies.
- Monitored donor accounts for updates and changes as needed.
- Coordinated with other departments to ensure timely processing of donations across multiple channels.
- Conducted regular audits of existing donor records to verify accuracy and completeness of data entries.
- Encouraged current donors to increase their level of giving or consider planned gifts such as bequests or endowments.
- Performed administrative tasks related to handling donations, including filing paperwork and preparing thank you letters.
- Provided training sessions for new team members on best practices for managing donor relations activities.
- Followed laboratory guidelines for handling biological specimens.
- Cleaned and calibrated laboratory equipment.
- Collected blood or tissue samples from patients for lab work.
- Obtained serum or viral swab samples for analysis.
- Validated laboratory test processes for completeness and safety.
- Supervised or instructed new technicians on laboratory protocols.
- Maintained and tested sterility of medical equipment.
- Analyzed results of tests for conformity to specifications.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Assisted in the training and mentoring of new phlebotomy staff.
- Collaborated with laboratory personnel to resolve specimen issues.
- Participated in continuing education to stay current with phlebotomy practices.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Conducted quality control checks to ensure the accuracy of test results.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Entered patient information and test orders into computer systems accurately.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Educated patients on specimen collection procedures and post-draw care.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Assessed plasma collection machines for proper functionality.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Flushed intravenous lines with saline to prevent blockages.
Education
Medical Science - Medical Assistant
Southern Careers Institute
TX11-2020
Skills
- Donation equipment
- Workspace sanitation
- Incident records
- Workload prioritization
- Data entry proficiency
- Donor needs
- Phlebotomy
- Adaptability
- Time management abilities
- Quality Control Procedures
- Laboratory equipment operation
- Multitasking Abilities
- Data Recording
- Data Interpretation
- Test data analysis
- Laboratory safety procedures
- Problem-solving abilities
- Laboratory procedures
- Aseptic procedures
- Reliability
- Professionalism
- Laboratory equipment management
- Maintain equipment
- Quality Assurance
- Multitasking
- Problem-solving aptitude
- Instrument maintenance
- Analyze body fluids
- Prepare solutions
- Patient confidentiality
- Regulatory Compliance
- Laboratory Management
- Lab equipment maintenance
- Team building
- Equipment testing and calibration
- Risk Assessment
- Collect samples
- Infection Control
- Specimen Processing
- Sterilization techniques
Languages
English
Professional
Spanish
Professional
Certification
- Pending Medical Assistant Certification at Southern Careers Institute
Accomplishments
- Received yearly bonuses and raises according to my performance.
References
References available upon request.
Timeline
Donor Support Technician/Phlebotomist
CSL Plasma
09.2020 - 10.2024
Medical Science - Medical Assistant
Southern Careers Institute
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