JOSE LUIS ZAMBRANO VERA
Panama City Beach,FL
Summary
Dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with a friendly demeanor, and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs. Adaptable and service-oriented, capable of working effectively in both office settings and hospitality environments.
Overview
11
11
years of professional experience
Work History
Houseman Lead
Embassy Suites
Panama City Beach, Florida
10.2024 - Current
- Leading and training housemen, ensuring they follow established procedures, and maintain high standards of cleanliness.
- Overseeing the cleanliness of public areas, like lobbies, hallways, restrooms, and guest rooms.
- Managing and replenishing cleaning supplies and equipment.
- Identifying maintenance needs and reporting them to the appropriate personnel.
- Providing assistance to guests with housekeeping-related requests, and ensuring their satisfaction.
- Collaborating with other departments, like housekeeping and maintenance, to ensure seamless operations.
Front Desk Night Auditor
Sandestin Golf and Beach Resort
Miramar Beach, Flori
11.2024 - 02.2025
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Computed bills, collected payments and made change for guests.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Coordinated with other departments such as maintenance or housekeeping when necessary.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Performed nightly audit functions such as verifying account balances are correct.
Bell Person
Sandestin Golf and Beach Resort
Miramar Beach, FL
05.2024 - 02.2025
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Responded to guest concerns and requests and quickly handled issues.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Attached claim checks to bags to efficiently store and organize luggage.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Delivered packages, messages and other items to guest rooms.
Front Desk Agent
Sandestin Golf and Beach Resort
Miramar Beach, Flori
05.2024 - 10.2024
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Input and confirmed reservations for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Issued room keys and escort instructions to bellhops.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
Pool Attendant
Embassy Suites
Panama City Beach, Florida
08.2024 - 09.2024
- Reported any damages or repairs needed immediately to management staff.
- Folded and stacked clean towels to prepare for guests.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Maintained a friendly and welcoming environment for all pool users.
- Collected used towels and properly disposed of waste.
Server
Cilantros
Saint Simons Island, GA
04.2024 - 05.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
Budget Manager
Los Ceibos General Hospital of Northern Guayaquil
Guayaquil, Ecuador
11.2022 - 05.2023
- Performed complex financial modeling projects as needed.
- Created cost control systems to ensure that expenses were kept within allocated limits.
- Provided training and guidance to staff on budgeting processes and procedures.
- Reviewed monthly expense reports from various departments for accuracy.
- Monitored department spending to ensure it was in line with approved budgets.
- Analyzed company data to identify trends in budgetary performance.
Budget Analyst
Guayaquil Port Authority
Guayaquil, Ecuador
09.2014 - 10.2022
- Coordinated the review process of all submitted budgets prior to approval.
- Illustrated concepts with charts and graphs showing historical and forecasted trends.
- Prepared monthly variance reports comparing actual results against planned targets.
- Provided technical support for various budgeting software packages used by the organization.
- Maintained current knowledge of accounting principles and government regulations.
Education
Master of Arts - Teaching And Management of Higher Education
University of Guayaquil
Ecuador07-2017
BBA - Business Administration And Management
Universidad De Guayaquil
Ecuador07-2007
Skills
- Guest service and support
- Supply management
- Customer service
- Data entry
- Time management
- Office organization
- Communication skills
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Budget management
- Inventory control
- Training and development
- Schedule management
Accomplishments
Employee of the year 2024 at Sandestin Golf and Beach Resort
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Front Desk Night Auditor
Sandestin Golf and Beach Resort
11.2024 - 02.2025
Houseman Lead
Embassy Suites
10.2024 - Current
Pool Attendant
Embassy Suites
08.2024 - 09.2024
Bell Person
Sandestin Golf and Beach Resort
05.2024 - 02.2025
Front Desk Agent
Sandestin Golf and Beach Resort
05.2024 - 10.2024
Server
Cilantros
04.2024 - 05.2024
Budget Manager
Los Ceibos General Hospital of Northern Guayaquil
11.2022 - 05.2023
Budget Analyst
Guayaquil Port Authority
09.2014 - 10.2022
Master of Arts - Teaching And Management of Higher Education
University of Guayaquil
BBA - Business Administration And Management
Universidad De Guayaquil
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