Jose Luis Rivadeneyra
Tampa,FL
Overview
38
38
years of professional experience
Work History
Inbound Sales Representative
Frontier Communications
04.2016 - 11.2019
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Inbound Sales Representative
Verizon
03.2011 - 04.2016
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Promptly responded to inquiries and requests from prospective customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Inbound Sales Representative
Verizon (MSSC)
03.2001 - 03.2011
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Educated customers on company systems, form completion, and access to services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Boosted customer service satisfaction ratings through consistent quality control.
Insurance Agent
Prudential Life Insurance
02.1982 - 03.2001
- Negotiated contracts and terms of sale with potential customers.
- Conducted annual reviews of existing policies to update information.
- Generated leads through cold-calling, networking and other outreach methods.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Analyzed customer needs to provide customized insurance solutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Bachelor of Arts - Business
University of Southern California
Los Angeles, CA05.1976
Skills
- Sales Quota Achievement
- Sales and Upselling
- English Native, Fluent in Spanish
- Professional telephone demeanor
- Inbound/Outbound Call Management
- Remote Office Availability
Timeline
Inbound Sales Representative
Frontier Communications
04.2016 - 11.2019
Inbound Sales Representative
Verizon
03.2011 - 04.2016
Inbound Sales Representative
Verizon (MSSC)
03.2001 - 03.2011
Insurance Agent
Prudential Life Insurance
02.1982 - 03.2001
Bachelor of Arts - Business
University of Southern California