Joselyn Acevedo-Pagan
Jacksonville
Summary
Dynamic sales professional with a proven track record at Professions , excelling in customer engagement and upselling. Recognized for exceptional service and conflict resolution skills, I consistently foster strong relationships, driving repeat business and enhancing store performance. Committed to achieving goals while maintaining a calm demeanor in high-pressure situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Circle K Gas Station
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Manager
Island Best Cleaners
06.2022 - 08.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Mavis Brakes and Tires
11.2023 - 06.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Associate
AutoZone
08.2023 - 10.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
FSCJ
Jacksonville, FL04-2021
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Superb time management
- Excellent communication skills
- Conflict resolution
- Calm demeanor
- Written and oral communication skills
- Excellent people skills
- Customer engagement
- Exceptional customer service
- Goal tracking
- Building rapport
- Goal oriented
- Service oriented
- Friendly and outgoing
- Payment processing
- Problem-solving
Certification
- Digital Technology certification
- CNA - Certified Nurse Assistant
(non-licensed, only certified)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Circle K Gas Station
09.2024 - Current
Assistant Manager
Mavis Brakes and Tires
11.2023 - 06.2024
Sales Associate
AutoZone
08.2023 - 10.2023
Manager
Island Best Cleaners
06.2022 - 08.2024
GED -
FSCJ
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