Joselyn Andrade
Bakersfield,CA
Summary
Dynamic and compassionate professional with extensive experience at Clinica Sierra Vista, excelling in patient care and efficient appointment scheduling. Demonstrated expertise in CRM software and exceptional communication skills, ensuring high-quality customer support. Proven ability to enhance customer satisfaction and streamline clinic operations, making significant contributions to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Clinica Sierra Vista
Bakersfield, CA
09.2024 - Current
- Schedule appointments
- Assist RX- Refills
- Doctor Encounters
- Assist with referrals
- Medical triage
- Connect to resources
- Epic navigation, Teams, Outlook, Microsoft Knowledge
- Answered calls/ Questions
Medical Assistant
San Micheal Pedicatrics
Bakersfield, CA
11.2023 - 04.2024
- Schedule appointments
- Register them in
- Vital signs
- Injections
- Assist with procedures
- Sugar/ Hemoglobin check
- Clean/ Sanitize rooms
- Update charts/ Update Immunizations
Med Tech/ Care Giver
The palms at san lauren
Bakersfield, CA
11.2021 - 12.2022
- Medical triage
- Medication management
- RX- Refills
- Updated doctors on ongoing changes
- Assisted Hospice
- Assisted with daily living activities
- Daily vitals
- Blood sugar checks
Education
Certification - Medical Assistance
UEI College
Bakersfield, CA08-2024
High School Diploma -
Mira Monte High School
Bakersfield, CA01-2022
Certificate - Police School
Regional Occupational Center
Bakersfield, CA01-2022
Skills
- Complaint resolution
- CRM software
- Call handling
- Workload management
- Script adherence
- Call logging
- Quality assurance controls
- Resolving issues
- Communicating with clients
- Call center customer service
- Answering questions
- Appointment scheduling
- Providing customer support
- Customer support
- Documentation and reporting
Certification
- Medical Assistant
- OSHA
Languages
Spanish
Professional
English
Professional
Timeline
Contact Center Representative
Clinica Sierra Vista
09.2024 - Current
Medical Assistant
San Micheal Pedicatrics
11.2023 - 04.2024
Med Tech/ Care Giver
The palms at san lauren
11.2021 - 12.2022
- Medical Assistant
- OSHA
Certification - Medical Assistance
UEI College
High School Diploma -
Mira Monte High School
Certificate - Police School
Regional Occupational Center
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