Joselyn Castillo
West Jordan,UT
Summary
Dynamic leader with a proven track record at Amazon, enhancing customer satisfaction and streamlining operations. Expert in Microsoft software and adept at fostering teamwork, I've successfully implemented process improvements, boosting productivity. Skilled in both conflict resolution and data analytics, my approach combines strategic problem-solving with effective communication, driving operational excellence.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of professional experience
Work History
Supervisor
Delta Sky Club
12.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- costumer service
Learning Ambassador
Amazon
02.2023 - 02.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- training new hires
- resolve internal and logistics problems with workers and management team
- secure and keep conflicts with packeges and costumer orders organized
- Microsoft expert
- canvas experience
- internal company apps expert
Front Desk Receptionist
Jose A, Loayza Law
08.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Microsoft software use
- Microsoft excel use
- use of google drive, docs, calendar, slice
Sales Associate
Aquakleen Products
06.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Copper Hills
West Jordan, UT06-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Operations management
- Process improvement
- Schedule development
- Policy enforcement
- Public speaking
- Negotiation
- [Software] experience
- Data analytics
- Payroll processing
- Human resources management
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Effective communication
- Excellent communication
- Microsoft all software
- Google, doc, drive, calendar, slice
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Supervisor
Delta Sky Club
12.2024 - Current
Front Desk Receptionist
Jose A, Loayza Law
08.2023 - 12.2023
Sales Associate
Aquakleen Products
06.2023 - 10.2023
Learning Ambassador
Amazon
02.2023 - 02.2025
High School Diploma -
Copper Hills
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