JOSELYN D. SOLANO
Houston
Summary
Experienced in delivering exceptional customer service and resolving complex problems. Reliable and well-organized with a keen focus on quality. Excellent time management skills, strong communication abilities, and capacity to handle multiple tasks in a fast-paced environment. Consistently meets and exceeds expectations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant / Tax Preparation
Martinez G Income Tax
01.2016 - 04.2025
- Maintained and organized client files and records.
- Managed high volume telephone communications.
- Supported tax return preparation for individuals and small enterprises.
- Assessed overall financial records.
- Addressed and rectified customer issues promptly.
- Delivered completed return copies to clients.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Anticipated supply needs and expedited orders as necessary.
Eligibility Specialist
Legacy Community Health Clinic
05.2022 - 12.2022
- Conducted eligibility for clients following procedures and guidelines specific to each program
- Registered clients into the system, Athena Grant
- Ensured that clients do not have another payer source such as Medicaid, Medicare, ADAP, and any other third party insurance
- Completed all necessary paperwork and performed data entry of eligible clients into electronic systems
- Maintained up-to-date and orderly eligibility files
- Provided guidance on how to apply for benefits and answered questions related to the process.
Leasing Consultant
Pryzant Management
07.2021 - 05.2022
- Prepared potential prospects for background checks and reviewing rental history, income verification and lease application
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Facilitated the collection of necessary payments for applicants and tenants.
- Processed large amounts of incoming correspondence efficiently.
- Prepared leases in accordance with the property standards and regulations
- Managed requests for service from tenants.
Merchandise Processor
CC Staffing Solutions
02.2015 - 06.2015
- Take orders from customers or companies regarding needed product items
- Located products in the warehouse using location forms
- Pulled products from shelves and ensure that they are not damaged
- Operated barcode scanners during put-away processes
- Packed item kits in accordance to specifications provided by the customer or company
- Ensured a clean working area at all times
Education
Dental Assistant Certification -
Altierus Career College
Houston, TX06.2022
General Educational Development Certificate -
PearsonVUE GED
Houston, TX05.2018
Skills
- Microsoft Office
- Bilingual (English & Spanish)
- Data entry (60 WPM)
- Documentation
- Medicaid
- Compliance
- Effective communication skills
- Filing
- Scheduling and calendar management
- Web Design
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
Legacy Community Health Clinic
05.2022 - 12.2022
Leasing Consultant
Pryzant Management
07.2021 - 05.2022
Administrative Assistant / Tax Preparation
Martinez G Income Tax
01.2016 - 04.2025
Merchandise Processor
CC Staffing Solutions
02.2015 - 06.2015
Dental Assistant Certification -
Altierus Career College
General Educational Development Certificate -
PearsonVUE GED
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