Joselyn Fuentes
Orlando,FL
Summary
Operations and logistics professional with startup experience in order management, fulfillment coordination, and cross functional support in fast paced environments. Skilled in resolving delivery and inventory issues, maintaining data accuracy, and improving operational workflows across D2C and B2B channels. Currently pursuing a Bachelor of Science in Information Technology.
Overview
13
13
years of professional experience
Work History
Order Management Lead
amp
08.2024 - 12.2025
- Oversaw 300–500 weekly orders across DTC and retail pipelines (Shopify)
- Triaged 50–150 Intercom tickets daily and resolve fulfillment exceptions
- Approved all pre-installation forms and coordinated delivery with our third-party installation team
- Built CRM-based tracking workflows that cut down delivery times
- Developed departmental objectives, budgets, policies, procedures, and strategies to support an offshore BPO onboarding
Operations Lead
Bernie's Best
09.2022 - 08.2024
- Oversaw fulfillment and inventory for 10+ SKUs across Amazon, Walmart, Chewy and Shopify
- Managed 3PL relations and return (RMA) workflows to maintain our ship rate over 90%
- Authored SOPs for exception handling, audits, and quality control processes
- Supported implementation of checkout and UX improvements to boost conversion
- Provided leadership and direction to small team of 2 operations team members, ensuring smooth daily operations
Fulfillment Associate
ButterflyMX
06.2020 - 08.2024
- Forecasted inventory and optimized warehouse layout
- Conducted quarterly audits at 3PL sites and aligned on warehouse performance metrics
- Standardized workflows to improve efficiency within our internal teams and
- Aligned with 3PL team to determine RMA viability for refurbishing or parts
Customer Experience Manager
Candid Co
04.2018 - 06.2020
- Facilitated regular team meetings to discuss customer issues, complaints, and suggestions for improvement.
- Partnered with ops to solve PPE delivery bottlenecks during COVID
- Analyzed support trends to improve cross-department response time
- Gathered sales data and used statistics to understand customer habits and promote new strategies
Customer Experience Manager
The Collection
06.2013 - 04.2018
- Launched loyalty programs that grew repeat business by 17%
- Supervised 8-person CX team across multiple departments
- Built service standards and onboarding playbooks
- Streamlined vehicle delivery and inventory release processes
Education
Bachelor of Science - Information Technology
Western Governors University
Online12-2026
Skills
- SQL Proficiency
- Project Management Tools
- Microsoft and Google Suite
- Cybersecurity Fundamentals
- Workflow Optimization
- Inventory Forecasting
- Supply Chain Ops
- SOP Development
- CRM Implementation
- 3PL Coordination and Compliance
- Customer Service and Success
- Team Leadership
Languages
Spanish
English
Timeline
Order Management Lead
amp
08.2024 - 12.2025
Operations Lead
Bernie's Best
09.2022 - 08.2024
Fulfillment Associate
ButterflyMX
06.2020 - 08.2024
Customer Experience Manager
Candid Co
04.2018 - 06.2020
Customer Experience Manager
The Collection
06.2013 - 04.2018
Bachelor of Science - Information Technology
Western Governors University