Joselyn Harrington
Customer Service Representative
Little Rock,AR
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
13
13
years of post-secondary education
14
14
years of professional experience
Work History
Director
Break The Silence Speak Out America
Little Rock, AR
11.2013 - Current
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Supported trouble sites to mitigate obstacles and foster successful client delivery.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Director of Sales
Realty Plus
Little Rock, AR
01.2018 - 03.2020
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Waitress
Razorback Pizza
Little Rock, AR
04.2012 - 11.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Waitress
Dixie Cafe
Little Rock, AR
11.2015 - 04.2016
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.*
Education
Associate of Arts - Criminal Justice
University of Arkansas At Little Rock
Little Rock, AR 08.2012 - 05.2020
No Degree - Cosmetology
Velvatex College of Beauty Culture
Little Rock, AR 08.2010 - 12.2012
High School Diploma -
Arkansas Home School Alliance
Little Rock, AR 08.2008 - 12.2011
Skills
Issues resolution
Multi-line phone proficiency
Ability to catch errors
Excellent grammar
Good listening skills
Troubleshooting
Customer Service
Critical thinking
Timeline
Director of Sales
Realty Plus
01.2018 - 03.2020
Waitress
Dixie Cafe
11.2015 - 04.2016
Director
Break The Silence Speak Out America
11.2013 - Current
Associate of Arts - Criminal Justice
University of Arkansas At Little Rock
08.2012 - 05.2020
Waitress
Razorback Pizza
04.2012 - 11.2015
No Degree - Cosmetology
Velvatex College of Beauty Culture
08.2010 - 12.2012
High School Diploma -
Arkansas Home School Alliance
08.2008 - 12.2011