Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Joselyn Harrington

Customer Service Representative
Little Rock,AR

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

13
13
years of post-secondary education
14
14
years of professional experience

Work History

Director

Break The Silence Speak Out America
Little Rock, AR
11.2013 - Current
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Supported trouble sites to mitigate obstacles and foster successful client delivery.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.

Director of Sales

Realty Plus
Little Rock, AR
01.2018 - 03.2020
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Waitress

Razorback Pizza
Little Rock, AR
04.2012 - 11.2015
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Waitress

Dixie Cafe
Little Rock, AR
11.2015 - 04.2016
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.*

Education

Associate of Arts - Criminal Justice

University of Arkansas At Little Rock
Little Rock, AR
08.2012 - 05.2020

No Degree - Cosmetology

Velvatex College of Beauty Culture
Little Rock, AR
08.2010 - 12.2012

High School Diploma -

Arkansas Home School Alliance
Little Rock, AR
08.2008 - 12.2011

Skills

Issues resolution

undefined

Timeline

Director of Sales

Realty Plus
01.2018 - 03.2020

Waitress

Dixie Cafe
11.2015 - 04.2016

Director

Break The Silence Speak Out America
11.2013 - Current

Associate of Arts - Criminal Justice

University of Arkansas At Little Rock
08.2012 - 05.2020

Waitress

Razorback Pizza
04.2012 - 11.2015

No Degree - Cosmetology

Velvatex College of Beauty Culture
08.2010 - 12.2012

High School Diploma -

Arkansas Home School Alliance
08.2008 - 12.2011

Similar Profiles

CREATE PROFILE
Joselyn HarringtonCustomer Service Representative