Joselyn Hartfield
Customer service representative
Dallas,TX
Summary
Dynamic professional with a track record of success at Vistra Energy, specializing in data interpretation and strategic recommendations that enhance market engagement. Expertise in mentoring and collaboration strengthens team dynamics and drives organizational effectiveness. Proficient in curriculum development and customer service, consistently achieving exceptional outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialty Market Consult
Vistra Energy
Irving
07.2024 - Current
- Provided expert analysis, strategic recommendations, and support for the organization’s engagement in specialized or niche markets.
- Analyzed market trends, customer needs, and competitive landscapes to inform strategic recommendations for niche market engagement.
- Supported the organization’s engagement in specialized markets through expert analysis and strategic insights.
Security Officer
BNY Mellon/Allied universal
Dallas
06.2020 - 07.2025
- Basic computer skills, navigating the operating system, using word processing software for writing documents, creating and managing spreadsheets, sending and receiving emails, browsing the internet, and basic file management, such as creating folders and organizing files.
- Ensured the safety and security of company property, personnel, and visitors by diligently monitoring premises and enforcing security policies.
- Maintained a secure environment by effectively responding to incidents and upholding security protocols for company assets and personnel.
- Monitored premises and enforced security policies to safeguard company property, personnel, and visitors, ensuring a secure environment.
School -Age Lead Teacher
Precious Kargo Academy
Dallas
11.2018 - 06.2021
- Mentored fellow educators to enhance teaching strategies and foster professional growth.
- Contributed to curriculum development, ensuring alignment with educational standards and student needs.
- Led classroom instruction, integrating innovative teaching methods to engage school-age students effectively.
Asst. Director
Little Steps Learning Center
Dallas
06.2013 - 06.2019
- Handled incoming calls with professionalism and efficiency, ensuring positive interactions with parents.
- Served as first point of contact, warmly welcoming visitors and addressing inquiries promptly.
- Provided exceptional customer service, resolving concerns and enhancing client satisfaction.
- Maintained accurate call records to ensure comprehensive documentation.
- Assisted in opening and closing client files, upholding meticulous organization.
- Executed general office duties, including faxing and emailing, to support operational flow.
After School Care Attendant
Pleasant Grove Library
Dallas
04.2010 - 09.2013
- Mentored and trained new volunteer team members for effective engagement.
- Coordinated and facilitated activities to enhance participation and enjoyment.
- Maintained a safe environment for children to explore freely, minimizing risks.
- Generated excitement through innovative, hands-on activities for diverse age groups.
Education
High school or equivalent -
Eastfield College
Mesquite, TX04.2013
Skills
- Adaptability and flexibility
- Curriculum development
- Clear documentation
- Data entry
- Special education expertise
- Continuous improvement
- Teaching proficiency
- Attention to detail
- Independent work capability
- Team collaboration skills
- Organizational skills
- Time management proficiency
- Deadline adherence
- Mentoring and coaching
- Customer service excellence
- Classroom management
- Customer engagement
- Data interpretation
- Microsoft Excel
- Risk assessment
- Problem solving
- Team collaboration
- Effective communication
Certification
- Special Education Certification, 10/14 to 10/16
- First Aid Certification
- CPR Certification
Timeline
Specialty Market Consult
Vistra Energy
07.2024 - Current
Security Officer
BNY Mellon/Allied universal
06.2020 - 07.2025
School -Age Lead Teacher
Precious Kargo Academy
11.2018 - 06.2021
Asst. Director
Little Steps Learning Center
06.2013 - 06.2019
After School Care Attendant
Pleasant Grove Library
04.2010 - 09.2013
High school or equivalent -
Eastfield College
Similar Profiles
Andrew JonesAndrew Jones
Heavy Equipment Operator at Vistra EnergyHeavy Equipment Operator at Vistra Energy
SELENA MEDINASELENA MEDINA
VIP Account Manager at VISTRA ENERGYVIP Account Manager at VISTRA ENERGY
Beth WintersBeth Winters
Online Scheduling Supervisor at Vistra EnergyOnline Scheduling Supervisor at Vistra Energy
Reshma ShaikReshma Shaik
Software Developer 3 at Oracle CorporationSoftware Developer 3 at Oracle Corporation
Chrisshay LewisChrisshay Lewis
Non-Certified X Ray Tech at Southwest Scoliosis InstituteNon-Certified X Ray Tech at Southwest Scoliosis Institute