Joselyn Hernandez
San Antonio,TX
Summary
Diligent Processing Officer completes variety of pre- and post-advance transactions and changes to client information. Reviews applications, decisions and cancellations to verify data, process adjustments and prepare correspondence. Achieves productivity standards and high quality of work output by following well-defined procedures and guidelines and escalating issues.
Overview
9
9
years of professional experience
Work History
Business Processing Officer
Tata Consultancy Services
02.2017 - Current
- Received mortgage applications for review to ensure specific criteria are met before submitting for final approval
- Processed documents and verified insurance coverage for the rebase and registration of vehicles in the state of Massachusetts
- Filed financial responsibilities and provided proof of financial responsibility for customers due to driving without insurance, accidents, for DUI, reckless driving as well as non-driving reasons such as child support
- Updated financial responsibilities like adding, substituting, or deleting a vehicle, sending notifications of cancellation when a policy is cancelled, non-renewed, a driver has been removed, the financial responsibility has been removed or the financial responsibility has expired and is no longer required
- Printed, filled out, and mailed insurance verification forms
- Received queries and did research to provide specific information requested from another department that handles inbound correspondence.
Receptionist
VinoTemp International
04.2016 - 12.2016
- Received inbound calls and transferred to the appropriate department
- Notated and delivered messages to the indicated person
- Pleasantly greeted walk-in customers
- Assisted with the filing of invoices
- Updated records of registered products on Excel spreadsheets.
Customer Service Representative
Alorica
06.2015 - 12.2015
- Received inbound calls and made outbound calls
- Processed and issued refunds
- Initiated order returns
- Provided order status
- Answered questions related to billing
- Assisted with making changes to customer accounts such as updating an address, credit/debit card, etc.
Education
Undergraduate -
San Antonio College (SAC)
San Antonio, TX04.2024
High school -
Colegio Nacional de Educacion Profesional Tecnica
Guadalajara, Jalisco08.2015
Skills
- Bilingual (fluent in English and Spanish)
- Proficient using Microsoft Office (Work, Outlook, Excel)
- Excellent capacity to retain new concepts
- Ability to work without formal direction
- Customer service
- Underwriting and insurance fulfillment
- Accuracy and Precision
- Document processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Processing Officer
Tata Consultancy Services
02.2017 - Current
Receptionist
VinoTemp International
04.2016 - 12.2016
Customer Service Representative
Alorica
06.2015 - 12.2015
Undergraduate -
San Antonio College (SAC)
High school -
Colegio Nacional de Educacion Profesional Tecnica