Joselyn Hernandez
Houston,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Associate
Aetna
09.2022 - Current
- Administered and implemented medical plan for over 25,000 Houston Independent School District employees.
- Conducted site visits that entailed educational presentations, marketing, and personalized assistance to employees.
- Analyzed and provided resolution to claim issues, handled escalated complaints from members/partners, and implemented cost-savings solutions.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
Patient Affairs Coordinator
Houston Methodist
03.2019 - 09.2022
- Performed administrative duties such as scheduling appointments, billing, and insurance claims processing for a primary care clinic with over 8 providers.
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards,
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Patient Access Coordinator
UT Physicians
12.2017 - 03.2019
- Facilitated patient access to community resources, such as home health services, transportation, and social programs.
- Trained new employees on front-desk operations and procedures
- Performed administrative duties such as scheduling appointments, billing, and insurance claims processing.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Guest and Patient Services
UT Southwestern Medical Center
01.2015 - 05.2017
- Greeted and registered patients, collected and verified patient information, and ensured patient privacy and confidentiality
- Answered patient inquiries and scheduled appointments, ensuring timely access to medical services.
- Communicated changes effectively, prepared and supported those affected by change, monitored transition and evaluated results and applied feedback to improve performance.
Education
Bachelor of Science- Health Care Administration -
Sam Houston State University
12.2022
Skills
- Report Writing
- Compliance understanding
- Budget Planning
- Data Analytics
- Attention to Detail
- Accounts Receivable
- Operations Management
- Healthcare regulations
- Insurance Verification
- Training and education
- Healthcare administration
Languages
Spanish
Native or Bilingual
Timeline
Account Associate
Aetna
09.2022 - Current
Patient Affairs Coordinator
Houston Methodist
03.2019 - 09.2022
Patient Access Coordinator
UT Physicians
12.2017 - 03.2019
Guest and Patient Services
UT Southwestern Medical Center
01.2015 - 05.2017
Bachelor of Science- Health Care Administration -
Sam Houston State University