Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joselyn Hernandez

Brownsville

Summary

Dedicated Sales Associate known for excellent customer service and upselling techniques at American Eagle Outfitters. Experienced in inventory management and cash handling, I build excellent customer relations which result in repeated business and an inviting store. Skilled in high stress situations with the ability to stay professional and calm. I can take on any job that blocks me

Overview

1
1
year of professional experience

Work History

Sales Associate

American Eagle Outfitters, Inc
12.2024 - 07.2025
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Lopez Highschool
Brownsville, TX
06-2026

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Inventory control procedures
  • Multi-tasking strength
  • Money handling
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

American Eagle Outfitters, Inc
12.2024 - 07.2025

High School Diploma -

Lopez Highschool

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