Joselyn James
Stafford,USA
Summary
Compassionate and dedicated Medical Assistant with extensive clinical and administrative expertise, skilled in supporting healthcare teams to deliver exceptional patient care. Proven ability to manage patient flow, efficiently complete medical documentation, and foster a positive patient experience through excellent communication and organizational skills. Committed to upholding professionalism in all interactions while contributing to a collaborative healthcare environment. Eager to embrace opportunities that promote personal growth and enhance the quality of healthcare delivery.
Overview
12
12
years of professional experience
Work History
Registered Medical Assistant
Kelsey-Seybold Cancer Infusion Center
09.2024 - Current
- Assisted in patient care activities, ensuring adherence to medical protocols and enhancing patient recovery.
- Clarified variations in responsibilities based on distinct roles and departments within the cancer center.
- Supported healthcare operations by managing patient intake processes and recording medical histories.
- Managed appointment scheduling to optimize clinic workflow
- Coordinated specialist referrals and ensured timely follow-up appointments to enhance patient care.
- Trained new staff on office protocols and patient interaction techniques
- Sanitized, restocked, and organized exam rooms and medical
Medical Assistant/OBGYN
Pavillon For Women
01.2022 - 09.2024
- Record patients’ vital signs medical history and chief complaints to support accurate charting and efficient patient care.
- Clean, restock, and prepare exam rooms and medical equipment to maintain a safe and organized clinical environment.
- Contact pharmacies to submit or refill patient prescriptions and ensure timely medication access.
- Escort patients to exam rooms, answer questions, and prepare them for the physician by clearly explaining processes and next steps.
- Maintaining strong patient communication, ensuring comfort, understanding and positive care experience.
Medical Assistant/OBGYN
Texas Children’s Center for Children and Women
12.2022 - 09.2023
- Record vital signs and medical history for patients. Cleaned, restocked, and prepared exam rooms and medical equipment.
- Contacted pharmacies to submit and refill patients' prescriptions. Led patients to exam rooms, answered frequent questions and prepared patients for physician by explaining process.
- Preparing the patient for their examination. Measuring vital signs, like temperature and blood pressure. Assisting the gynecologist or obstetrician during appointments. Explaining to the patient what will happen during their exam, treatment, or procedure.
- Assisting the doctor with a breast examination and Pap smear; including patient positioning, correct handling of instruments, and the appropriate transfer and fixing techniques for specimen samples for both slide and liquid based tests.
Unit Administrative Assistant
Houston Methodist
08.2021 - 12.2022
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Implemented digitizing and organizing over medical records.
Medical Assistant
Dean's Professional Services
03.2021 - 08.2021
- Verified demographics and insurance information to register patients in computer.
- Preparing vital signs Preparing children for EKG, before actual visit with doctor.
- Handle admission, registration, examination, diagnosis, and discharge of patients using computerized software.
- Access patient needs through a line of specific questioning.
- Authorize insurance verification for access to treatment.
- Obtained pre- and post-treatment vital signs and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Patient Service Representative/Medical Assistant
UT (University of Texas) Physicians
01.2019 - 01.2021
- Assisting in preparing patients for cardiovascular procedures. Checking in new and established patients. With the responsibilities consisting of
- Opening and preparing the front.
- Answer and triage incoming calls and distribute accordingly.
- Check in patients as they arrive, verify insurance.
- Enter demographic and insurance information.
- Make new patient charts as needed.
- Print paperwork as needed.
- Print out the schedule for the next day.
- Maintain a professional and poised presentation.
- Preparing vital signs Preparing children for EKG, before actual visit with doctor.
- Handle admission, registration, examination, diagnosis, and discharge of patients using computerized software.
- Access patient needs through a line of specific questioning.
- Authorize insurance verification for access to treatment.
- Reviewed and corrected claim errors to facilitate smooth processing.
Medical Assistant
Memorial Hermann Health System
02.2018 - 01.2019
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Educated patients about medications, procedures, and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Medical Assistant/OBGYN
Affina Healthcare
07.2015 - 10.2017
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.
- Submitted fees and claims to insurance companies manually or digitally.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained health, financial and religious information from patients at time of admission.
- Applied HIPAA (Health Insurance Portability and Accountability) privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Patient Access Representative/Outpatient Center
BJC Hospital
07.2014 - 07.2015
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Education
Associate of Science - Business Management
Devry University
10.2025
Associate of Applied Science - Medical Assisting
Vatterott College
Berkeley, MO05.2016
Skills
- Insurance sector knowledge
- Timely management of appointments
- Payment transaction oversight
- Compliance management
- Proficient in patient assessments
- Effective team facilitation
- Fundamental mathematics
- Effective time management
- CPR Certified
- Medical Report Preparation
- Administrative Tasks
- Problem Solving
- Customer Service
- Data Entry Software
- Medical Charting
- Epic Systems
- Cash Handling
- Payment Scheduling and Collection
Timeline
Registered Medical Assistant
Kelsey-Seybold Cancer Infusion Center
09.2024 - Current
Medical Assistant/OBGYN
Texas Children’s Center for Children and Women
12.2022 - 09.2023
Medical Assistant/OBGYN
Pavillon For Women
01.2022 - 09.2024
Unit Administrative Assistant
Houston Methodist
08.2021 - 12.2022
Medical Assistant
Dean's Professional Services
03.2021 - 08.2021
Patient Service Representative/Medical Assistant
UT (University of Texas) Physicians
01.2019 - 01.2021
Medical Assistant
Memorial Hermann Health System
02.2018 - 01.2019
Medical Assistant/OBGYN
Affina Healthcare
07.2015 - 10.2017
Patient Access Representative/Outpatient Center
BJC Hospital
07.2014 - 07.2015
Associate of Applied Science - Medical Assisting
Vatterott College
Associate of Science - Business Management
Devry University