Joselyn Matacruz
Modesto,CA
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Modesto
07.2021 - Current
- Greeted walk-in and phone guests, determining interests and needs.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
- Answered customer inquiries regarding store policies and procedures.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Trained sales team members
Team Member
Pacific Bell
Modesto
02.2021 - 07.2021
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
Education
Bachelor of Science - Business Administration
California State University - Stanislaus
Turlock, CA05-2025
Associates degree - Business Administration in Accounting
Modesto Junior College
02.2024
High school diploma -
Peter Johansen High School
05.2021
Skills
- Bilingual
- Microsoft Word
- Guest Relations
- Customer Service
- Financial Transactions
- Basic Accounting
- Product Sales
- Detail Oriented
- Order Processing
- Staff Training
Timeline
Guest Advocate
Target
07.2021 - Current
Team Member
Pacific Bell
02.2021 - 07.2021
Bachelor of Science - Business Administration
California State University - Stanislaus
Associates degree - Business Administration in Accounting
Modesto Junior College
High school diploma -
Peter Johansen High School