Joselyn Mejia
Hazleton,PA
Summary
Adept at streamlining processes for efficiency, as demonstrated at Eye Care Specialists, I excel in organizational skills and patient-focused care. My background includes enhancing patient satisfaction, reducing wait times, and maintaining high-quality customer service. Skilled in multitasking and empathy, I consistently improve operational workflows and customer experiences.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
Eye Care Specialists
05.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Residential Advisor
Keystone Job Corps
06.2022 - 05.2024
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Assisted students in handling tough situations to resolve problems.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
Cashier
Walmart
04.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Packer
American Eagle Outfitters Distribution
03.2021 - 04.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Reduced packaging time, carefully selecting and using appropriate tools and methods.
Electronic Sales Associate
Walmart
06.2018 - 03.2021
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
Education
High School Diploma -
Hazleton Area Career Center
Hazleton, PA06.2019
Skills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Patience and Empathy
- Customer Service
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Representative
Eye Care Specialists
05.2024 - Current
Residential Advisor
Keystone Job Corps
06.2022 - 05.2024
Cashier
Walmart
04.2021 - 06.2022
Retail Packer
American Eagle Outfitters Distribution
03.2021 - 04.2022
Electronic Sales Associate
Walmart
06.2018 - 03.2021
High School Diploma -
Hazleton Area Career Center
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