Joselyn Mitchell
Hampton,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Information Specialist
Digital Federal Credit Union
08.2022 - Current
- Collected data by identifying information sources and designing survey and collection methods.
- Researched and analyzed information into briefing papers, reports and project papers.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Prepared reports by collecting, analyzing, and summarizing information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Managed over 50 customer calls per day
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Credit Card Specialist
PNC Bank
05.2020 - 12.2021
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Fielded 100 incoming customer calls to deliver high-quality solutions
- Built strong relationships with customers to increase retention and loyalty
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes
Accounts Payable Specialist
DeKalb County Watershed Management
12.2017 - 01.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Managed invoices for new materials and parts.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 50 A/P inquires per day
- Reached out to vendors and customers to verify information and follow up on client issues
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Managed invoices for new materials and parts
Data Entry Clerk
Alorica
11.2014 - 12.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Managed over 50 customer calls per day.
Education
Master of Science - Human Resources Development
Louisiana State University At Alexandria
Alexandria, LA12.2023
Bachelor of Science - Human Services
Shorter University
Rome, GA05.2022
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2011
Skills
- Social Media Digital Marketing
- Accounts Payable and Accounts Receivable
- Naive Bayes
- Financial Transactions
- Manage Files
- Administrative Support
- Monthly Closings
- Payment Processing
- Claim Handling
- Client Satisfaction
- Customer Inquiries
- Customer Care
Timeline
Information Specialist
Digital Federal Credit Union
08.2022 - Current
Credit Card Specialist
PNC Bank
05.2020 - 12.2021
Accounts Payable Specialist
DeKalb County Watershed Management
12.2017 - 01.2019
Data Entry Clerk
Alorica
11.2014 - 12.2017
Master of Science - Human Resources Development
Louisiana State University At Alexandria
Bachelor of Science - Human Services
Shorter University
High School Diploma -
Cedar Grove High School