Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Joselyn Monserrate

Tampa,USA

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Windsor Fashions
07.2023 - 07.2024
  • Managed daily operations to enhance team productivity and ensure exceptional customer service.
  • Trained and mentored staff, fostering a collaborative work environment and promoting professional development.
  • Monitored staff performance, providing feedback to improve service quality and efficiency.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer Service Associate

Walgreens
03.2023 - 06.2023
  • Resolved customer inquiries and concerns through efficient communication and problem-solving techniques.
  • Processed orders and returns accurately using point-of-sale systems to ensure timely service.
  • Assisted team in maintaining a clean and organized workspace to enhance overall customer experience.
  • Collaborated with team members to improve workflow efficiency and reduce wait times for customers.
  • Handled payment transactions securely, ensuring compliance with company policies and procedures.
  • Adapted quickly to new software tools and processes, enhancing personal performance in fast-paced environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled cash transactions accurately, maintaining financial integrity during shifts.
  • Maintained cleanliness and organization of store environment, fostering a welcoming atmosphere for shoppers.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.

Sales Associate

Express
06.2022 - 02.2023
  • Managed registers, enhancing checkout efficiency and customer satisfaction.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized fitting rooms, improving store presentation and customer experience.
  • Assisted customers, boosting sales and strengthening client relationships.
  • Enrolled customers in loyalty programs, increasing repeat business.
  • Maintained clothing organization, ensuring a tidy and inviting shopping environment.

Sales Associate

Journeys Shoe Store
08.2022 - 11.2022
  • Assisted customers with product selection and provided personalized shopping experiences.
  • Managed inventory levels, ensuring stock availability for high-demand items.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained visual merchandising standards to enhance product presentation and drive sales.
  • Monitored sales trends and provided feedback to management for strategic planning purposes.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Windsor Fashions
09.2021 - 12.2021
  • Drove sales by providing exceptional customer service and product knowledge.
  • Assisted in visual merchandising to enhance store presentation and attract customers.
  • Managed inventory levels, ensuring stock availability and organization on the sales floor.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Leto High School
Tampa, FL
05-2023

Skills

  • Time Management
  • Team Building
  • Visual Merchandising
  • Customer Engagement
  • Process Improvement
  • Performance Analysis
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Retail operations
  • Store opening and closing

Timeline

Assistant Manager

Windsor Fashions
07.2023 - 07.2024

Customer Service Associate

Walgreens
03.2023 - 06.2023

Sales Associate

Journeys Shoe Store
08.2022 - 11.2022

Sales Associate

Express
06.2022 - 02.2023

Sales Associate

Windsor Fashions
09.2021 - 12.2021

High School Diploma -

Leto High School

Similar Profiles

CREATE PROFILE
Joselyn Monserrate