Joselyn Moore
Anchorage,AK
Overview
7
7
years of professional experience
Work History
Residential Contractor
Joselyns Renovations and Handy Services
03.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Remodeler
Aaron Stone Construction
03.2018 - 03.2018
- Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
- Delivered top-notch tiling work for bathroom remodels that enhanced both appearance and functionality of the space.
- Continuously educated myself on industry trends and best practices to provide clients with innovative solutions and stay ahead of the competition.
- Enhanced property values for clients by executing professional remodels of kitchens, bathrooms, and living spaces.
- Worked with employees to manage projects from design to completion.
- Developed accurate project estimates for clients, considering materials, labor costs, and timelines to ensure successful outcomes.
- Implemented effective communication strategies with clients throughout the remodeling process to maintain transparency and manage expectations.
- Provided exceptional craftsmanship in carpentry work for custom cabinetry installations, built-ins, and other interior features.
- Managed multiple projects simultaneously, achieving on-time delivery and maintaining excellent customer satisfaction.
- Completed high-impact renovations that increased energy efficiency in homes through insulation upgrades, window replacements, and HVAC system installations.
- Assisted homeowners in selecting appropriate finishes, fixtures, and materials that aligned with their design preferences while staying within budget constraints.
- Ensured proper permits were obtained, adhered to building codes, and passed inspections throughout the remodeling process to maintain compliance with local regulations.
- Established strong relationships with local vendors to secure competitive pricing on materials without sacrificing quality or aesthetics.
- Read and interpreted all blueprints and schematics for Number projects.
- Utilized advanced Type and Type skills to complete bath remodeling work.
- Optimized material usage through careful planning, reducing waste and lowering overall project costs for clients.
- Streamlined workflow processes by efficiently delegating tasks among team members based on their skills and expertise.
- Improved client satisfaction by providing high-quality remodeling services and ensuring timely project completion.
- Collaborated with architects and designers to develop functional, aesthetically pleasing remodeling plans.
- Adhered to tight schedules to avoid construction delays and finish Number projects before expected completion dates.
- Conducted thorough post-project walkthroughs with clients to address any concerns or adjustments needed before finalizing the remodel''s completion.
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
- Maintained relationships with suppliers to cut costs by Number%.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Completed over Number jobs independently based on customer desires, inventories, and budgets.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Installed drywall, siding and other structural components.
- Loaded and unloaded materials onto trucks and trailers.
- Provided labor support to carpenters, masons and other skilled trades.
- Used variety of hand and power tools to complete tasks.
- Helped with door and window installations.
- Helped with erecting scaffolding and ladders.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Mixed and poured concrete for variety of projects.
- Worked on sites, installing roofs and other exterior components.
- Operated forklifts and boom lifts to complete various tasks.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols while operating machinery and equipment.
- Cleaned and maintained tools, equipment and worksites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Evaluated potential risks and challenges related to solar panel installations, implementing appropriate solutions to minimize issues.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Conducted post-installation follow-ups with clients to ensure satisfaction and address any concerns or questions that arose after system activation.
- Mastered diverse tiling materials such as ceramic, porcelain, glass, stone, marble, granite allowing for versatile application capabilities across various settings.
- Maintained a clean work environment during all stages of the tiling process, minimizing disruptions to clients'' daily routines.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
Timeline
Residential Contractor
Joselyns Renovations and Handy Services
03.2019 - Current
Remodeler
Aaron Stone Construction
03.2018 - 03.2018
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