Joselyn Moscoso
Capitol Heights,MD
Summary
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction.
Overview
8
8
years of professional experience
Work History
Virtual Customer Service Representative
Truth Salon
Arlington, VA
04.2023 - Current
- Answered incoming calls from customers seeking assistance with product information or orders.
- Maintained a high level of professionalism when interacting with customers.
- Provided technical assistance to customers regarding products and services.
- Resolved customer complaints in a timely manner.
- Identified potential problems that could impact the customer experience.
- Followed up on existing accounts to ensure satisfactory resolution of any outstanding inquiries.
- Promoted available products and services to customers during service, account management and order calls.
Front Desk Manager
Luigi Parasmo Salon
Georgetown, DC
07.2021 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Processed employee time sheets, payroll information and other administrative documents.
- Assisted with training new staff members on front desk procedures and policies.
Front Desk Supervisor
Domi Beauty Salon
Union City, NJ
11.2016 - 06.2021
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Assisted guests with inquiries and requests.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Greeted and welcomed guests in a friendly, professional manner.
- Tracked inventory of supplies needed for the front desk area.
Education
High School Diploma -
Sagrados Corazones
Ecuador12-2013
Skills
- File Maintenance
- Multi-Line Phone Systems
- Customer service excellence
- Microsoft Office
- Spreadsheet tracking
- Appointment Scheduling
- Call handling
- Billing management
- Order Processing
- Customer Service
- Front Office Management
- Appointment confirmation
- Business Administration
- Fluent in English and Spanish
- Meeting Arrangements
- Scheduling appointments
Languages
Spanish
Professional
Timeline
Virtual Customer Service Representative
Truth Salon
04.2023 - Current
Front Desk Manager
Luigi Parasmo Salon
07.2021 - 01.2023
Front Desk Supervisor
Domi Beauty Salon
11.2016 - 06.2021
High School Diploma -
Sagrados Corazones
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