Joselyn Ontiveros
Burbank,CA
Summary
Results-driven retail leader with 10+ years of experience boosting business growth, customer satisfaction, and team success. Proven Co-Manager skilled in leading high-performing teams, streamlining operations, and adapting in fast-paced environments. Experienced working for multiple high volume retailers, with expertise in strategic planning, conflict resolution, and performance optimization.
Overview
5
5
years of professional experience
Work History
Co-Manager
Guess
01.2024 - Current
- Led store operations independently for over two months in the absence of a Store Manager, consistently meeting or exceeding business goals.
- Trained and mentored staff in effective sales techniques and product knowledge, resulting in increased revenue and improved customer satisfaction.
- Developed and executed action plans for underperforming departments, driving significant improvements in sales performance.
- Ensured accurate inventory control and implemented loss prevention strategies, reducing shrinkage and maintaining optimal stock levels.
- Resolved complex customer issues with professionalism, maintaining high satisfaction and fostering customer loyalty.
- Collaborated on promotional campaigns and visual merchandising strategies to boost foot traffic and sales.
- Recruited, scheduled, and evaluated staff to ensure proper coverage, strong performance, and alignment with company values.
- Fostered a positive, communicative work environment that improved team morale, reduced turnover, and enhanced overall store performance.
Assistant Manager
Guess
11.2021 - 12.2022
- Built strong relationships with staff and promoted a positive, team-oriented work environment.
- Improved customer satisfaction by promptly resolving complaints and incorporating customer feedback into service improvements.
- Assisted in hiring, onboarding, and mentoring team members, contributing to staff development and retention.
- Managed inventory control, performed regular stock counts, and helped forecast future needs to support smooth operations.
- Increased sales and reduced shrinkage through effective merchandising, targeted promotions, and loss prevention strategies.
- Oversaw cash handling procedures and deposit accuracy, reducing discrepancies and ensuring financial accountability.
- Collaborated with management to develop sales goals and business strategies, consistently contributing to revenue growth.
- Maintained operational efficiency by handling store opening/closing duties, managing shift transitions, and enforcing company policies.
Assistant Manager
Foot Locker
08.2020 - 10.2021
- Supervised daily store operations, ensuring alignment with performance, quality, and customer service standards.
- Maintained a clean, organized, and safe environment to elevate the customer experience.
- Built strong team relationships by fostering collaboration, coaching new hires, and mentoring junior staff.
- Delivered personalized customer service by understanding individual needs and staying current on product trends.
- Conducted regular inventory counts and managed stock levels to prevent shortages and reduce overhead.
- Supported staff development through hands-on training, driving a positive and productive work culture.
Education
High School Diploma -
Bella Vista College Prep
Scottsdale, AZ05.2017
Skills
Leadership & Management:
Staff Management, Team Leadership, Operations Management, Performance Management, Project Planning, Strategic Planning, Task Delegation, Schedule Preparation, Policy Implementation, Expense Tracking
Sales & Business Development:
Leasing and Sales, Sales Techniques, Marketing Management, Business Development, Customer Relationship Management (CRM)
Training & Development:
Staff Development, Coaching and Mentoring, Training and Development, Performance Evaluations
Customer Service & Communication:
Customer Service, Conflict Resolution, Relationship Building, Clear Communication, Verbal and Written Communication
Team Collaboration:
Cross-Functional Teamwork, Teamwork and Collaboration
Administrative & Operational Skills:
Time Management, Decision-Making, Policy and Procedure Development, Inventory Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Co-Manager
Guess
01.2024 - Current
Assistant Manager
Guess
11.2021 - 12.2022
Assistant Manager
Foot Locker
08.2020 - 10.2021
High School Diploma -
Bella Vista College Prep
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